Guest Experience & Community Host

JobLoom

Brussel

Sur place

EUR 42 000 - 56 000

Plein temps

Il y a 17 heures
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Résumé du poste

JobLoom is seeking a Guest Experience Officer for its Silversquare coworking space to champion hospitality and elevate the member experience. The role centers on delivering a warm welcome, ensuring guest-ready spaces, and resolving member requests efficiently.

Candidates should be fluent in French and English with Dutch as an asset, and bring experience in hospitality, coworking, or customer-facing roles to foster belonging, organize events, and identify upsell opportunities.

Qualifications

  • Excellent interpersonal and communication skills.
  • Proactive, reliable, and detail-oriented.
  • Strong commercial instinct and a service-excellence mindset.
  • Fluent in French and English; Dutch is an asset.
  • Experience in hospitality, coworking, or a customer-facing role.

Responsabilités

  • Deliver a consistently warm and professional welcome.
  • Ensure spaces are guest-ready (cleanliness, layout, supplies, atmosphere).
  • Handle member requests and resolve issues efficiently.
  • Manage mail, deliveries, and visitor check-in.
  • Monitor stock levels, supplies, and facility maintenance.
  • Report incidents and follow up with technical or cleaning teams.
  • Support member onboarding, internal moves, contract changes, equipment needs, and special requests.
  • Ensure compliance with security, access, and internal protocols.
  • Prepare, welcome guests to, and manage meeting rooms and event spaces.
  • Co-organize community events and gather member feedback.
  • Identify upsell opportunities (meeting rooms, offices, event spaces, additional services).
  • Report commercial leads and inbound opportunities.
  • Take part in site tours and help present the coworking offer.
  • Support retention by maintaining strong relationships and high member satisfaction.

Connaissances

Interpersonal skills
Communication skills
Proactive
Detail-oriented
Reliability
Commercial instinct
Service excellence
French fluency
English fluency
Dutch asset
Hospitality experience
Customer-facing experience

Description du poste

JobLoom is seeking a Guest Experience Officer for its Silversquare coworking space to champion hospitality and elevate the member experience. The role centers on delivering a warm welcome, ensuring guest-ready spaces, and resolving member requests efficiently.

Candidates should be fluent in French and English with Dutch as an asset, and bring experience in hospitality, coworking, or customer-facing roles to foster belonging, organize events, and identify upsell opportunities.

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