Guest Experience & Community Host

JobLoom; Brussel; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

JobLoom is seeking a Guest Experience Officer for its Silversquare coworking space to champion hospitality and elevate the member experience. The role centers on delivering a warm welcome, ensuring guest-ready spaces, and resolving member requests efficiently.

Candidates should be fluent in French and English with Dutch as an asset, and bring experience in hospitality, coworking, or customer-facing roles to foster belonging, organize events, and identify upsell opportunities.

Qualifications

• Excellent interpersonal and communication skills.
• Proactive, reliable, and detail-oriented.
• Strong commercial instinct and a service-excellence mindset.
• Fluent in French and English; Dutch is an asset.
• Experience in hospitality, coworking, or a customer-facing role.

Responsabilités

• Deliver a consistently warm and professional welcome.
• Ensure spaces are guest-ready (cleanliness, layout, supplies, atmosphere).
• Handle member requests and resolve issues efficiently.
• Manage mail, deliveries, and visitor check-in.
• Monitor stock levels, supplies, and facility maintenance.
• Report incidents and follow up with technical or cleaning teams.
• Support member onboarding, internal moves, contract changes, equipment needs, and special requests.
• Ensure compliance with security, access, and internal protocols.
• Prepare, welcome guests to, and manage meeting rooms and event spaces.
• Co-organize community events and gather member feedback.
• Identify upsell opportunities (meeting rooms, offices, event spaces, additional services).
• Report commercial leads and inbound opportunities.
• Take part in site tours and help present the coworking offer.
• Support retention by maintaining strong relationships and high member satisfaction.

Connaissances

Interpersonal skills

Communication skills

Proactive

Detail-oriented

Reliability

Commercial instinct

Service excellence

French fluency

English fluency

Dutch asset

Hospitality experience

Customer-facing experience

Description du poste

JobLoom is seeking a Guest Experience Officer for its Silversquare coworking space to champion hospitality and elevate the member experience. The role centers on delivering a warm welcome, ensuring guest-ready spaces, and resolving member requests efficiently.

Candidates should be fluent in French and English with Dutch as an asset, and bring experience in hospitality, coworking, or customer-facing roles to foster belonging, organize events, and identify upsell opportunities.