Coworking Member Experience Lead

Silversquare; Brussel Hoofdstad; On-site; EUR 42,000 - 54,000; Full time

Job summary

Silversquare Workplace Adviser role focuses on delivering hospitality excellence, driving commercial opportunities, and supporting a thriving coworking community. You will partner with the Workplace Experience Manager and the on-site Guest Experience Officer to ensure every member feels seen and valued.

You act as the customer success engine of your space, building trust-based relationships, managing daily operations, and collaborating with teams to elevate the member journey while pursuing

Responsibilities

• Build trust-based relationships with members and anticipate needs.
• Manage daily operations and guest welcome in line with Silversquare standards.
• Drive revenue through follow-up on commercial opportunities.
• Animate the coworking community with events and networking.
• Collaborate with Sales, Marketing, and Guest Experience to improve processes.

Job description

Silversquare Workplace Adviser role focuses on delivering hospitality excellence, driving commercial opportunities, and supporting a thriving coworking community. You will partner with the Workplace Experience Manager and the on-site Guest Experience Officer to ensure every member feels seen and valued.

You act as the customer success engine of your space, building trust-based relationships, managing daily operations, and collaborating with teams to elevate the member journey while pursuing