Greeter Knokke (Student Job)

Hermès; Knokke-Heist; On-site; EUR 25,000 - 32,000; Full time

Job summary

Hermès in Knokke-Heist is looking for a Greeter to be the first contact for customers, setting a welcoming tone as guests enter our store. You will greet visitors, guide them through the space, and support the team to ensure a seamless, luxurious experience from door to sales floor.

Requirements include experience in customer-facing retail, a warm, proactive demeanor, and fluency in Dutch and English, with French as a strong asset. Help maintain Hermès’ high hospitality standards day by day.

Qualifications

• Experience in customer-facing retail environments preferred.
• Fluent in Dutch and English; French is a strong asset.
• Professional and polished appearance in Hermes standards.

Responsibilities

• Be the client’s first impression of Hermes image and convey warmth and elegance.
• Greet and welcome clients as they enter and leave the store.
• Manage traffic inside and outside the store and escort clients to the right area.
• Respond to clients with proper instore tools and information.
• Maintain a welcoming area in clean and tidy condition.
• Interact with clients, guests, and colleagues in a courteous, service-oriented manner.

Skills

Customer service

Retail experience

Dutch language

English language

French language

Interpersonal skills

Hospitality

Job description

What will your mission be?

The Greeter is the customer’s first point of contact in the store and sets the tone for the customer’s experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

What will your daily life look like?

• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
• Greet and welcome clients as they enter and leave the store
• Manage traffic inside & outside the store
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Know at any time what team members are available
• Use the proper instore tools to respond to clients
• Inform clients transparently and proactively (about traffic, animations in store, Le Monde d’Hermès, etc.)
• Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Maintain the welcoming area in clean and tidy condition

What will you need to be successful?

• Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
• Strong interpersonal skills, natural sense of curiosity
• Exquisite sense of hospitality
• Open, friendly, communicative nature
• Talent for organization and improvisation
• Capacity to maintain an overview and to keep calm in hectic situations
• Diplomacy and a solution-oriented approach
• A real sense of empathy for different types of customers and situations
• Motivation, strong work ethic and flexibility
• Quick and straightforward communication with the team
• Grooming in line with Hermès standards
• Fluent Dutch and English. French is a strong asset

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.