Global Service Process Lead — Drive Operational Excellence

Atlas Copco; Antwerpen; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Atlas Copco Group is hiring for a Business Process Lead Service within the Power Technique Service Division. You will design and continuously improve global service processes, acting as a trusted partner to local and divisional management, and bridging business needs with global standards.

The role emphasizes cross‑functional collaboration, issue resolution, and KPI-driven performance improvements across Customer Centers worldwide.

Qualifications

• Experience in process improvement and business transformation initiatives.
• Strong project management and stakeholder management skills.
• Analytical mindset with ability to map processes to clear specifications.
• Proficient in SAP and Microsoft Office; fluent in English.

Responsibilities

• Design and continuously improve global service processes across PTS organizations.
• Bridge business needs with global process standards and foster cross‑functional collaboration.
• Provide expert support and perform root‑cause analysis to resolve complex issues.
• Monitor KPIs and drive performance improvements in Customer Centers worldwide.

Skills

Process improvement

Project management

Stakeholder management

Analytical mindset

Requirements mapping

Global collaboration

English language

Tools

SAP

Microsoft Office

Job description

Atlas Copco Group is hiring for a Business Process Lead Service within the Power Technique Service Division. You will design and continuously improve global service processes, acting as a trusted partner to local and divisional management, and bridging business needs with global standards.

The role emphasizes cross‑functional collaboration, issue resolution, and KPI-driven performance improvements across Customer Centers worldwide.