Business Process Lead Service

Atlas Copco; Antwerpen; Híbrido; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Atlas Copco Group is hiring for a Business Process Lead Service within the Power Technique Service Division. You will design and continuously improve global service processes, acting as a trusted partner to local and divisional management, and bridging business needs with global standards.

The role emphasizes cross‑functional collaboration, issue resolution, and KPI-driven performance improvements across Customer Centers worldwide.

Formación

• Experience in process improvement and business transformation initiatives.
• Strong project management and stakeholder management skills.
• Analytical mindset with ability to map processes to clear specifications.
• Proficient in SAP and Microsoft Office; fluent in English.

Responsabilidades

• Design and continuously improve global service processes across PTS organizations.
• Bridge business needs with global process standards and foster cross‑functional collaboration.
• Provide expert support and perform root‑cause analysis to resolve complex issues.
• Monitor KPIs and drive performance improvements in Customer Centers worldwide.

Conocimientos

Process improvement

Project management

Stakeholder management

Analytical mindset

Requirements mapping

Global collaboration

English language

Herramientas

SAP

Microsoft Office

Descripción del empleo

Ready to make an impact? Love to take on any operational challenge and get a kick out of optimizing processes and connecting with people? Then join the Power Technique Service Division at Atlas Copco Airpower, where you work closely with customers, get loads of exciting possibilities, and have your initiatives realized. As Business Process Lead Service it’s your responsibility to drive operational excellence.

You will shape, optimize and strengthen service process across our PTS organizations while acting as a trusted partner for both local and divisional management. You will bridge business needs with global process standards, foster collaboration across teams, and help customer centers achieve sustainable performance improvements. You will report to the Business Process Manager Service Operations.

In this role, you will design and continuously improve global service processes in close partnership with service experts, local management, and divisional leadership to enable efficient and scalable operations. By challenging the status quo, implementing best practices, and driving operational excellence, you will help accelerate performance across Customer Centers worldwide. You will also build and lead a global BKU community together with fellow Business Process Experts (BPXs) and Business Process Leads (BPL’s), fostering knowledge sharing, alignment, and effective change communication. Working from an end-to-end process perspective, you will translate business needs into standardized global solutions by capturing local requirements and collaborating closely with BPXs and cross-functional teams.

As the Single Point of Contact for assigned Customer Centers, you will provide expert support and perform root-cause analysis to resolve complex process and system issues through sustainable solutions. In addition, you will monitor operational KPIs, support Customer Centers in closing performance gaps and achieving business objectives, and ensure the effective follow-up and implementation of actions resulting from operational excellence initiatives and reviews.

To succeed, you will need

At Atlas Copco Group, our slogan for various positions is\"hire for attitude & train for skill\". We train you for these positions through on-the-job-training. Do you only partly meet the profile as outlined below? No problem! Who knows, on-the-job-training may be available for you for this position.

• Experience in process improvement and business transformation initiatives.
• Strong project management and stakeholder management skills.
• Solid analytical mindset with experience in functional and technical system analysis.Ability to map processes and translate business requirements into clear specifications.
• Comfortable working in a global, multicultural environment with a customer-focused approach.
• Proficiency in SAP, Microsoft Office, and English - Additional languages are a plus.

In return, we offer

At Atlas Copco Group you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will also have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave and retirement benefits.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site inAntwerp, Belgium (BE).

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.

Visit the Atlas Copco Group website