Global Service Engineer

Xeikon; Antwerpen; On-site; EUR 60,000 - 85,000; Full time

Job summary

Xeikon International designs, produces and sells high-quality digital color production printers. We are looking for a Global Service Engineer (HQ based) to install, commission and service Xeikon printing engines at customers worldwide.

After extensive training, you will take full ownership of service interventions on behalf of Xeikon Headquarters across EMEA and the Rest of the World, with up to 50% travel. English and Dutch are required, and you should be located near the office.

Qualifications

• Experience in machine maintenance or field engineering.
• Able to work with a multimeter.
• Experience as a mechanical engineer is a plus.
• Good analytical skills and a quick learner of technical data.
• Hands-on mentality and customer-oriented approach.
• Self-supporting, flexible and stress-resistant.

Responsibilities

• Installation and commissioning of Xeikon digital print engine.
• Global service interventions.
• Take ownership of an installation and/or service interventions.
• Report any quality-related issues internally and follow-up.

Skills

Machine maintenance

Field engineering

Multimeter

Analytical skills

Hands-on

Customer-oriented

Stress resistance

Inkjet knowledge

Tools

Multimeter

Job description

Xeikon International designs, produces and sells high-quality digital color production printers. Xeikon is a world leader in industrial and commercial printing like commercial brochures, direct marketing, labels and packaging. In 2015 Xeikon became part of Flint Group. Xeikon’s pioneering products and services are the foundation of a newly created division to be called Flint Group Digital Printing Solutions. This new division of Flint Group will further broaden the group’s conventional and digital printing solutions, offering a unique proposition of equipment, consumables and services across its global markets.

About the Role

We are looking for a Global Service Engineer (HQ based). Your primary responsibility is to install, commission and service our Xeikon printing engines at customers. After extensive training, you will take full ownership of service interventions on behalf of Xeikon Headquarters across EMEA and the Rest of the World.

Responsibilities

• Installation and commissioning of Xeikon digital print engine
• Global Service interventions
• Take ownership of an installation and/or service interventions
• Report any quality-related issues internally and follow-up.

Qualifications

• 50% global travel
• English and Dutch; any additional language is a plus
• Located near the office

Required Skills

• Some years of experience in machine maintenance or field engineering is considered a plus.
• Capable of working with a multi-meter
• Experience as a mechanical engineer
• Good analytic skills and a quick learner of technical data
• Hands-on mentality and customer-oriented
• Self-supporting, flexible and stress-resistant
• Knowledge of inkjet or dry-toner is a strong plus

Competence

• Analytical skills: Handles information, recognizes certain connections and translates information into relevant analyses and/or actions. Does this with insight which leads to pragmatic and sustainable solutions.
• Ability to learn: pay attention to new information which is related to work, apply this new information effectively
• Risk awareness: Recognizes and acknowledges (un) expected obstacles, hazards and risks related to the people, the organisation and the market. Respect the rules and procedures regarding those risks. Identifies potential risks and takes initiatives to manage their impact within the work area.
• Initiative and responsibility: Spontaneously investigate or try our new possibilities. Work proactively and independently to implement work processes, ideas or solutions. Is involved within their field of expertise. Fulfil commitments and accept the consequences.
• Collaboration, communication, and knowledge sharing: Along with others, contribute to an expected result within and between different teams. Strive for open and fluent oral and written communication. Be willing to voluntarily share information, knowledge, and experiences with others.
• Flexibility: Openness, adapting ideas and methods to changing conditions, influencing the situation and implementing organisational changes. Responds positively to change proposals and participates in changes that affect the working environment.
• Creativity and innovative customer-oriented: Being able to step out of the familiar framework. Recognises the needs of internal and external customers. Develops new ideas that add value to customers and / or the company.
• Result-oriented: Focus on actions and decisions regarding realising expected results. Set measurable goals sharply. Work towards demonstrable results. Keep track and perform work systematically.