Global Service Desk Analyst - IT Support & Incident Expert

Tata Consultancy Services; Brussel Hoofdstad; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Tata Consultancy Services is seeking a Service Desk Analyst in Belgium to provide first-line IT support for business applications and end-user services.

The role focuses on incident management, request fulfillment, knowledge management, and delivering excellent customer service in a multicultural, international environment. Strong English and French or Dutch language skills are required.

Qualifications

• Proven experience in end-user support and IT service desk operations.
• Strong knowledge of ITIL 4 practices including incident management and knowledge management.
• Experience with ServiceNow or other ITSM ticketing platforms.

Responsabilités

• Provide first-level IT support to users and manage incidents and requests.
• Log, categorize, prioritize, and escalate issues with clear documentation.
• Support remote and on-site users across multiple channels (email, chat, phone).
• Maintain knowledge bases and contribute to knowledge sharing.

Connaissances

ITIL 4

Incident management

End-user support

English & French/Dutch

Multicultural teamwork

Outils

ServiceNow

ITSM tools

Description du poste

Tata Consultancy Services is seeking a Service Desk Analyst in Belgium to provide first-line IT support for business applications and end-user services.

The role focuses on incident management, request fulfillment, knowledge management, and delivering excellent customer service in a multicultural, international environment. Strong English and French or Dutch language skills are required.