Onsite IT Service Desk Agent — 24/7 Shifts (Car Provided)

Stefanini EMEA; Brussel; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Special referral bonuses

Training via Stefanini Linkedin Learn‑

Professional development opportunities

International environment acrossEurope

Résumé du poste

Stefanini EMEA is seeking a Service Desk Agent in Brussels to provide 1st line support for internal and external users within the Network Operations Division. The role focuses on software and application support, handling tickets, and resolving IT issues while meeting attendance, quality, and customer service metrics.

The position requires flexibility to cover 24/7 shifts (Monday to Sunday), with a company car provided.

Qualifications

• Flexibility to adapt to different work environments.
• Good IT knowledge to troubleshoot issues.
• Strong written and verbal communication in English.
• Customer service experience is advantageous.
• Able to work in a fast-paced tech environment.

Responsabilités

• Provide 1st line support for internal/external users.
• Log all questions and issues into the ticketing system.
• Troubleshoot IT issues and resolve within scope and SLA.
• Escalate complex problems to 2nd level when needed.
• Assist with documenting knowledge base articles.
• Contribute to special project work as required.
• Handle Windows troubleshooting and basic networking tasks.

Connaissances

IT knowledge

Customer service

Analytical skills

English

Teamwork

Description du poste

Stefanini EMEA is seeking a Service Desk Agent in Brussels to provide 1st line support for internal and external users within the Network Operations Division. The role focuses on software and application support, handling tickets, and resolving IT issues while meeting attendance, quality, and customer service metrics.

The position requires flexibility to cover 24/7 shifts (Monday to Sunday), with a company car provided.