Global Installations Planner - Aftersales & Service

VANDEWIELE; West-Vlaanderen; Sur place; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Company car with fuel card

Flexible working hours

38 days off

Cafeteria plan

Résumé du poste

VANDEWIELE, a leading international machine builder based in Kortrijk, is seeking a Customer Service Installations Planner to strengthen its Aftersales team. You will plan installations, estimate work requirements and allocate technicians with the right skills for timely, high-quality service.

You will collaborate across departments and with global locations, monitor progress, and act as the first point of contact for technicians and customers.

Qualifications

• Hold a higher education degree (e.g. Electromechanics) or equivalent experience.
• Strong communication and organizational skills are essential.
• Fluent in English; Dutch knowledge is a plus.

Responsabilités

• Estimate intervention requirements and assign tasks to technicians.
• Assess feasibility and resources across Vandewiele and customer sides.
• Coordinate with Customer Service Back Office, Spare Parts, Production, Transport and international locations.
• Monitor installation and service progress.
• Serve as first point of contact for technicians and customers.
• Maintain direct contact with customers.

Connaissances

Strong communication

Organizational skills

Team collaboration

English proficiency

Formation

Higher education degree (Electromechanics)

Outils

Salesforce

Microsoft Dynamics AX

Description du poste

VANDEWIELE, a leading international machine builder based in Kortrijk, is seeking a Customer Service Installations Planner to strengthen its Aftersales team. You will plan installations, estimate work requirements and allocate technicians with the right skills for timely, high-quality service.

You will collaborate across departments and with global locations, monitor progress, and act as the first point of contact for technicians and customers.