Customer Service Planner

Cobble - Van de Wiele Limited; West-Vlaanderen; Sur place; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Cafeteria plan with fringe benefits (e

Company car with fuel card

Flexible working hours

38 days off

Résumé du poste

VANDEWIELE is seeking a Customer Service Installations Planner (M/F) to join the Aftersales team in Kortrijk.

You will estimate work requirements, assign tasks to technicians, coordinate with back office, spare parts, production, and transport, monitor progress, and serve as the main contact for technicians and customers.

Fluency in English and Dutch is essential; a higher education in Electromechanics is preferred.

Qualifications

• Higher education degree in Electromechanics or equivalent experience.
• Strong communication and organizational skills.
• Proficiency in English; Dutch language is a plus.

Responsabilités

• Estimating work requirements for interventions and assigning tasks to technicians with the appropriate skills and competencies, while ensuring quality and efficiency in planning.
• Taking into account the feasibility of assignments and the availability of resources, both on Vandewiele side and the customers side.
• Working closely with various departments, including Customer Service Back Office, Spare Parts, Production, and Transport, as well as colleagues from our international locations.
• Monitoring the progress of installations and service interventions.
• Acting as the first point of contact for service technicians and customers, supporting them in the management of assignments.
• Maintaining direct contact with customers.

Connaissances

Dutch language

English language

Communication skills

Organizational skills

Team coordination

Formation

Higher education degree in Electromechanics

Outils

Salesforce

Microsoft Dynamics AX

Description du poste

Customer Service Planner

Specialisation: After-Sales

Location: Kortrijk

Type: Full-time

VANDEWIELE is an international company active in machine building and technology development.

At our HQ in Kortrijk, we develop innovative machines and optimisations for the textile industry. We also have a state-of-the-art production environment, where the entire production process from A to Z is realised in-house.

Our machines are installed at our customers' premises all over the world. To strengthen our after-sales team, we are currently looking for a Customer Service Installations Planner (M/F).

Your Role

You will join a team of approximately 20 colleagues responsible for Aftersales within Vandewiele. As a Customer Service Installations Planner, your responsibilities will include:

Responsibilities

• Estimating work requirements for interventions and assigning tasks to technicians with the appropriate skills and competencies, while ensuring quality and efficiency in planning.
• Taking into account the feasibility of assignments and the availability of resources, both on Vandewiele side and the customers side.
• Working closely with various departments, including Customer Service Back Office, Spare Parts, Production, and Transport, as well as colleagues from our international locations.
• Monitoring the progress of installations and service interventions.
• Acting as the first point of contact for service technicians and customers, supporting them in the management of assignments.
• Maintaining direct contact with customers.

Your Profile

• You hold a higher education degree (e.g. Electromechanics) or have acquired equivalent experience.
• Basic knowledge of Salesforce and/or Microsoft Dynamics AX is an asset, but not a requirement.
• Extensive technical knowledge is not essential, but a genuine interest in technology is important.
• You have strong communication and organizational skills.
• In addition to Dutch, you have an excellent command of English due to the international nature of the role. Knowledge of other languages is a plus.

Our offer

• You will join an international company with the clout of a large corporation and the dynamism and flat structure of a family business.
• You will be part of a dynamic team with in-depth expertise.
• You will work on a high-tech product that is at the top of its sector.
• You will have autonomy in your job, where your own input and new insights are highly valued.
• You get the opportunity to grow with the help of a well-guided induction period supplemented by on-the-job training.
• We offer you a motivating remuneration in accordance with your function and profile. You get the chance to participate in a cafeteria plan, where you can put together your own package of fringe benefits (including a company car with fuel card).
• Finally, you will enjoy flexible working hours and a family-friendly leave scheme with 38 days off.

Quency Vandaele
HR officer
[phone]
[e-mail]