Global After-Sales Installations Planner

Cobble - Van de Wiele Limited; West-Vlaanderen; Sur place; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Cafeteria plan with fringe benefits (e

Company car with fuel card

Flexible working hours

38 days off

Résumé du poste

VANDEWIELE is seeking a Customer Service Installations Planner (M/F) to join the Aftersales team in Kortrijk.

You will estimate work requirements, assign tasks to technicians, coordinate with back office, spare parts, production, and transport, monitor progress, and serve as the main contact for technicians and customers.

Fluency in English and Dutch is essential; a higher education in Electromechanics is preferred.

Qualifications

• Higher education degree in Electromechanics or equivalent experience.
• Strong communication and organizational skills.
• Proficiency in English; Dutch language is a plus.

Responsabilités

• Estimating work requirements for interventions and assigning tasks to technicians with the appropriate skills and competencies, while ensuring quality and efficiency in planning.
• Taking into account the feasibility of assignments and the availability of resources, both on Vandewiele side and the customers side.
• Working closely with various departments, including Customer Service Back Office, Spare Parts, Production, and Transport, as well as colleagues from our international locations.
• Monitoring the progress of installations and service interventions.
• Acting as the first point of contact for service technicians and customers, supporting them in the management of assignments.
• Maintaining direct contact with customers.

Connaissances

Dutch language

English language

Communication skills

Organizational skills

Team coordination

Formation

Higher education degree in Electromechanics

Outils

Salesforce

Microsoft Dynamics AX

Description du poste

VANDEWIELE is seeking a Customer Service Installations Planner (M/F) to join the Aftersales team in Kortrijk.

You will estimate work requirements, assign tasks to technicians, coordinate with back office, spare parts, production, and transport, monitor progress, and serve as the main contact for technicians and customers.

Fluency in English and Dutch is essential; a higher education in Electromechanics is preferred.