Global Driver Service Lead, Market Operations

Lalamove; Brussel Hoofdstad; On-site; EUR 60,000 - 84,000; Full time

Job summary

Lalamove Belgium is seeking a Senior Associate, Driver Service Management (Market & Operations) to elevate driver service quality and optimize local operations. You will partner with local market teams to align standards with global initiatives and drive frontline improvements.

The role emphasizes analytic tracking, cross-functional collaboration, and hands-on execution across regions, with a focus on supporting driver partners and ensuring seamless service in a fast-growing marketplace.

Qualifications

• 3+ years of experience in Operations, Market Operations, or Platform Governance within a high-growth marketplace.

Responsibilities

• Track and analyze market performance by monitoring driver management metrics.
• Enable local execution and compliance with standardized playbooks and governance.
• Support cross-functional synergy with local Driver Operations and Platform Growth teams.
• Gather frontline insights to refine driver service policies and quality frameworks.
• Drive operational projects from planning to execution with clear documentation.

Skills

Analytical mindset

Data-driven decisions

Cross-functional collaboration

Communication in English

Problem-solving

Job description

Lalamove Belgium is seeking a Senior Associate, Driver Service Management (Market & Operations) to elevate driver service quality and optimize local operations. You will partner with local market teams to align standards with global initiatives and drive frontline improvements.

The role emphasizes analytic tracking, cross-functional collaboration, and hands-on execution across regions, with a focus on supporting driver partners and ensuring seamless service in a fast-growing marketplace.