Global Customer Service & Order Specialist

Villeroy Boch; West-Vlaanderen; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Villeroy Boch in Belgium seeks a customer-focused order handler to support an international customer base. You will manage order intake, handle inquiries by phone and email, and ensure timely follow-up and accurate processing.

Fluent in Dutch, French and English with strong computing skills. A Bachelor degree is required; 1–2 years in customer service is preferred, with independence and resilience in a fast-paced environment.

Qualifikationen

• 1-2 years of experience in a customer service area (preferable).
• Commercial insight and ability to handle inquiries, information, orders and complaints.
• Excellent knowledge of Dutch, French and English (written and spoken).

Aufgaben

• Handle order processing for a group of customers within an international environment.
• Contact customers by telephone or e-mail to provide information, resolve problems, take orders and handle complaints.
• Ensure timely and accurate order follow-up and customer service.
• Develop a strong knowledge of products.
• Process credit notes and invoices in cooperation with central accounting.
• Manage customer product returns and related administration.

Kenntnisse

Customer service

Multilingual (Dutch, French, English)

Computing skills

Organizational talent

Team player

Problem solving

Ausbildung

Bachelor degree

Jobbeschreibung

Villeroy Boch in Belgium seeks a customer-focused order handler to support an international customer base. You will manage order intake, handle inquiries by phone and email, and ensure timely follow-up and accurate processing.

Fluent in Dutch, French and English with strong computing skills. A Bachelor degree is required; 1–2 years in customer service is preferred, with independence and resilience in a fast-paced environment.