Customer Service Agent

Villeroy & Boch Group; West-Vlaanderen; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

The Villeroy & Boch Group is a global leader in premium dining and lifestyle solutions, with a strong presence in bathroom and wellness products. This role serves as the main link between customers and the sales organization, handling orders, inquiries, and returns with a focus on timely service.

You will interact with customers via phone and email, provide product information, resolve issues, and support order processing in an international context.

Qualifications

• 1–2 years of experience in a customer service area.
• Excellent command of Dutch, French and English (written and spoken).
• Good computing skills and strong organizational talent.

Responsabilités

• Handle order processing for a group of customers in an international setting.
• Contact customers by telephone or email to provide information and resolve issues.
• Ensure timely, accurate order follow-up and high-quality customer service.
• Develop a high level of product knowledge to support customers.
• Coordinate with central accounting to follow up credit notes and invoices.

Connaissances

Customer service

Dutch language

French language

English language

Computing skills

Organizational skills

Team player

Independent worker

Stress resilience

Description du poste

The Villeroy & Boch Group is one of the global leaders in premium dining & lifestyle, as well as bathroom and wellness products. Founded in 1748 and headquartered in Mettlach, Germany, the company stands for innovation, design and quality. With its two main brands Villeroy & Boch and Ideal Standard, the Group has about 12.000 employees and is present in around 140 countries worldwide.

This function is the link between the customer and the internal and external sales organization. It is the direct contact point for all questions from customers, ensures order and delivery follow up, solves customer requests, handles general sales administration, returns, credit notes.

Tasks:

• Responsible for the order handling for a group of customers within an international environment.
• Telephone or e-mail contact with customers: providing information, solving problems, receiving orders, handling complaints, …
• Ensures timely and accurate order follow up and customer service.
• Develops a high level of product knowledge.
• Follows up credit notes, invoices, in co-operation with central accounting.

Requirements:

• 1-2 years of experience in a customer service area is preferable.
• Commercial insight, excellent knowledge of the Dutch, French & English language (written and spoken), good computing skills, organizational talent, team player but able to work independently, stress resilient.

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