German-Speaking Customer Support Analyst — Solve & Elevate

Limelight Health; Grand-Rosière-Hottomont; Sur place; EUR 35 000 - 48 000; Plein temps

Résumé du poste

Odoo is seeking a Customer Support Analyst who speaks German to assist end-users via ticketing, live chat and phone, delivering high-quality support and quick resolutions.

You will investigate issues, collaborate with Developers, Consultants and Sales, and help improve our software and documentation. Onboarding includes two weeks of intensive training with a final certification, and daily challenges that keep work exciting.

Qualifications

• Fluent in English and German.
• Strong IT and business affinity.
• Customer-oriented with problem-solving mindset.
• Eligible to work in Belgium.
• Able to learn quickly and work autonomously.

Responsabilités

• Help customers with the use of Odoo Business Apps.
• Solve functional problems by investigating.
• Engage with visitors and leads (Livechat).
• Ensure customers' satisfaction.
• Improve customers experience.
• Contribute to the improvement of our product & all documentation.
• Side projects (recruit and onboard new colleagues, give training, ...)

Connaissances

Fluent in English

Fluent in German

IT & Business Affinity

Customer oriented

Autonomous and fast learner

Valid work permit Belgium

Solution minded

Outils

XML

Python

JS

Description du poste

Odoo is seeking a Customer Support Analyst who speaks German to assist end-users via ticketing, live chat and phone, delivering high-quality support and quick resolutions.

You will investigate issues, collaborate with Developers, Consultants and Sales, and help improve our software and documentation. Onboarding includes two weeks of intensive training with a final certification, and daily challenges that keep work exciting.