Customer Support & Product Feedback Specialist

Odoo; Ramillies; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Odoo, headquartered near Grand-Rosière in Belgium, is seeking 3 Customer Support Analysts to join our rapidly growing team. You will assist customers with our suite of Business Apps through ticketing and Livechat, and occasionally by phone, ensuring high quality service.

You will qualify new requests, route them to the right specialist, and help gather feedback to improve the product. You’ll work closely with consultants, sales and developers, acting as the main liaison between end-users and

Qualifications

• IT and business affinity.
• Customer oriented.
• Autonomous and fast learner.
• Ability to learn and evolve quickly.
• Fluent oral and written in English.
• Solution minded.

Responsabilités

• Help customers with their use of Odoo business app
• Engage with our visitors and leads (Livechat)
• Insure customers’ satisfaction
• Improve customers’ experience
• Improve our product

Connaissances

Customer focus

English fluency

Autonomy

Fast learner

Problem solving

Description du poste

Odoo, headquartered near Grand-Rosière in Belgium, is seeking 3 Customer Support Analysts to join our rapidly growing team. You will assist customers with our suite of Business Apps through ticketing and Livechat, and occasionally by phone, ensuring high quality service.

You will qualify new requests, route them to the right specialist, and help gather feedback to improve the product. You’ll work closely with consultants, sales and developers, acting as the main liaison between end-users and