Customer Support Analyst

Odoo; Ramillies; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Odoo, headquartered near Grand-Rosière in Belgium, is seeking 3 Customer Support Analysts to join our rapidly growing team. You will assist customers with our suite of Business Apps through ticketing and Livechat, and occasionally by phone, ensuring high quality service.

You will qualify new requests, route them to the right specialist, and help gather feedback to improve the product. You’ll work closely with consultants, sales and developers, acting as the main liaison between end-users and

Qualifications

• IT and business affinity.
• Customer oriented.
• Autonomous and fast learner.
• Ability to learn and evolve quickly.
• Fluent oral and written in English.
• Solution minded.

Responsabilités

• Help customers with their use of Odoo business app
• Engage with our visitors and leads (Livechat)
• Insure customers’ satisfaction
• Improve customers’ experience
• Improve our product

Connaissances

Customer focus

English fluency

Autonomy

Fast learner

Problem solving

Description du poste

Odoo, one of the fastest growing IT companies in Belgium, provides a suite of business apps which covers all enterprise management needs: CRM, Accounting, inbound Marketing, Project Management, Inventory etc. Our solution is used by almost 3 million users worldwide and is represented by more than 700 partners. We are growing fast but still keeping a startup mindset, meaning that everyone is free to make their voice count.

We are looking for 3 Customer Support Analysts to join us at the Odoo headquarters in Grand-Rosière. With the smile and dynamism, the team provides support and help to our existing and potential new customers as well as our colleagues in Belgium and abroad. Our goal is to make our customers happy by a good quality service.

Concretely, you will be in charge of helping Odoo customers with their use of Business Apps through our ticketing and Livechat system, sometimes also by phone. One of your daily tasks will be also the qualification of new requests to assign them to the right person. If you like the IT world, then you will be glad to contribute to the improvement of the Odoo product by detecting good feedbacks. What’s great in the job is the contact with users. Indeed you will be the key point between the end-users and Odoo, and you will closely collaborate with our other teams (consultants, sales, developers).

None of your work days will be the same, guarantee!

Responsibilities:

• Help customers with their use of Odoo business app
• Engage with our visitors and leads (Livechat)
• Insure customers’ satisfaction
• Improve customers’ experience
• Improve our product

Must have:

• IT and business affinity
• Customer oriented
• Autonomous and fast learner
• Ability to learn and evolve quickly
• Fluent oral and written in English
• Solution minded

Nice to have:

• Good knowledge of business process
• Available immediately
• Fluent in Dutch or German is a big +
• 0-3 years of experience
• Willing to learn constantly and work proactively