German-Speaking Customer Service & Complaints Officer

Advanzia; Luxemburg; Sur place; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Lunch vouchers

Travel insurance

Product discounts

Transport allowance

Wellness allowance

Gym access

Résumé du poste

Advanzia is seeking a Customer Service & Complaints Officer (German Speaker) to deliver excellent customer experience across the journey. You will support daily credit card back-office operations, handle requests and complaints, and engage with customers through multiple channels.

This full-time CDI role offers hands-on responsibility from day one and opportunities to contribute to process improvements. You will bring a Bachelor's degree and at least 3 years in customer service or operations

Qualifications

• Bachelor's degree in business administration, finance, banking, economics or a related field.
• At least 3 years of experience in customer service, operations or complaint handling, ideally within financial services.
• Tech-savvy and adaptable with good command of Word, Excel and PowerPoint and willingness to learn new systems.
• Customer-focused mindset with ability to understand customer needs, resolve issues and deliver high-quality service.
• Ownership and accountability; take responsibility and complete tasks.
• Results-oriented with focus on delivering high-quality outcomes on time.
• Cross-functional collaboration with colleagues across teams and departments.
• Efficiency and simplicity; look for practical ways to simplify processes and improve the customer experience.

Responsabilités

• Engage with customers across channels with a service-oriented and professional approach.
• Process customer requests and complaint cases accurately within service standards.
• Support daily credit card back-office tasks and manage routine administrative workflows.
• Contribute to smooth operations by collaborating with colleagues across teams.
• Drive improvements by contributing to initiatives that enhance processes and service quality.

Connaissances

Customer service

Cross-functional collaboration

Ownership & accountability

Results-oriented

Adaptability

Tech-savvy

Communication

Formation

Bachelor's degree in business administration, finance, banking, economics or related field

Outils

Word

Excel

PowerPoint

Description du poste

Advanzia is seeking a Customer Service & Complaints Officer (German Speaker) to deliver excellent customer experience across the journey. You will support daily credit card back-office operations, handle requests and complaints, and engage with customers through multiple channels.

This full-time CDI role offers hands-on responsibility from day one and opportunities to contribute to process improvements. You will bring a Bachelor's degree and at least 3 years in customer service or operations