Customers Service & Complaints Officer – German Speaker

Advanzia; Luxemburg; Sur place; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Lunch vouchers

Travel insurance

Product discounts

Transport allowance

Wellness allowance

Gym access

Résumé du poste

Advanzia is seeking a Customer Service & Complaints Officer (German Speaker) to deliver excellent customer experience across the journey. You will support daily credit card back-office operations, handle requests and complaints, and engage with customers through multiple channels.

This full-time CDI role offers hands-on responsibility from day one and opportunities to contribute to process improvements. You will bring a Bachelor's degree and at least 3 years in customer service or operations

Qualifications

• Bachelor's degree in business administration, finance, banking, economics or a related field.
• At least 3 years of experience in customer service, operations or complaint handling, ideally within financial services.
• Tech-savvy and adaptable with good command of Word, Excel and PowerPoint and willingness to learn new systems.
• Customer-focused mindset with ability to understand customer needs, resolve issues and deliver high-quality service.
• Ownership and accountability; take responsibility and complete tasks.
• Results-oriented with focus on delivering high-quality outcomes on time.
• Cross-functional collaboration with colleagues across teams and departments.
• Efficiency and simplicity; look for practical ways to simplify processes and improve the customer experience.

Responsabilités

• Engage with customers across channels with a service-oriented and professional approach.
• Process customer requests and complaint cases accurately within service standards.
• Support daily credit card back-office tasks and manage routine administrative workflows.
• Contribute to smooth operations by collaborating with colleagues across teams.
• Drive improvements by contributing to initiatives that enhance processes and service quality.

Connaissances

Customer service

Cross-functional collaboration

Ownership & accountability

Results-oriented

Adaptability

Tech-savvy

Communication

Formation

Bachelor's degree in business administration, finance, banking, economics or related field

Outils

Word

Excel

PowerPoint

Description du poste

Customers Service & Complaints Officer – German Speaker

As a Customer Service & Complaints Officer, you play a key role in delivering an excellent customer experience across the customer journey. You support daily credit card back-office operations, handle customer requests and complaints, and engage with customers across various communication channels. Working closely with different teams, you contribute to efficient operations while helping to improve processes and service quality. This role offers valuable insight into how a modern European bank operates behind the scenes and provides hands-on responsibility from day one.

This opportunity is a full-time CDI contract.

About the job | Your responsibilities

Engage with customers – Support customers across different channels with a service-oriented and professional approach.

Process customer requests – Handle customer requests and complaint cases accurately and within agreed service standards.

Support daily operations – Assist with credit card back-office tasks and help manage routine administrative workflows.

Contribute to smooth operations – Work closely with colleagues across teams to ensure efficient day-to-day processes.

Drive improvements – Contribute to initiatives aimed at enhancing processes, service quality and the overall customer experience.

About you | Your background, skills and personality

Bachelor's degree in business administration, finance, banking, economics or a related field.

At least 3 years of experience in customer service, operations or complaint handling, ideally within financial services.

Tech-savvy & adaptable – You have a good command of Word, Excel and PowerPoint and enjoy learning new systems.

Customer-focused mindset – You enjoy understanding customer needs, resolving issues and delivering a high-quality service experience.

Ownership & accountability – You take responsibility for your work and follow tasks through to completion.

Results-oriented – You focus on delivering high-quality outcomes efficiently and on time.

Cross-functional collaboration – You work effectively with colleagues across teams and departments.

Efficiency & simplicity – You look for practical ways to simplify processes and improve the customer experience.

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success.
We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia.

Customers Service & Complaints Officer – German Speaker