Guest Experience Leader — Front Office Supervisor

Radisson-Hotel-Group; Antwerpen; Sur place; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hotel stay discount (up to 53% forTeam

Friends & Family discount (minimum 30%

Exclusive discounts on breakfast, F&B,

Résumé du poste

Radisson Hotel Group is seeking a Front Office Supervisor to lead the front office team and deliver exceptional guest experiences at the Antwerp location. The role emphasizes a proactive approach to guest satisfaction, a passion for service, and a willingness to go beyond standard check-in/check-out tasks.

The ideal candidate brings energy, a customer-centric mindset, and the ability to manage a fast-paced front desk while maintaining a fun and collaborative work environment.

Qualifications

• Flexible with a positive, Yes I Can attitude.
• Creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Enjoys having fun at work.
• Experience in a similar position is beneficial but not essential.

Responsabilités

• Supervise the front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• Exude patience and empathy and host the show with a welcoming demeanor.
• Work proactively to ensure guest satisfaction and the smooth running of the front office department.

Connaissances

Yes I Can attitude

Creative problem-solver

Exceptional service

Team player

Positive disposition

Experience in similar role

Description du poste

Radisson Hotel Group is seeking a Front Office Supervisor to lead the front office team and deliver exceptional guest experiences at the Antwerp location. The role emphasizes a proactive approach to guest satisfaction, a passion for service, and a willingness to go beyond standard check-in/check-out tasks.

The ideal candidate brings energy, a customer-centric mindset, and the ability to manage a fast-paced front desk while maintaining a fun and collaborative work environment.