Front Office Manager - Lead Guest Experience

Radisson Hotel Group; Sterrebeek; On-site; EUR 41,000 - 49,000; Full time

Benefits offered by this job

Hotel staff discounts

Global & local perks

Up to 53% off stay

Job summary

Radisson Collection Hotel The National Brussels is seeking a Front Office Manager to lead the front office team and ensure the guest journey is delivered to the highest standards. You will manage check-in/check-out, reservations and guest billing, while driving guest satisfaction with patience, empathy and a proactive leadership style.

You’ll lead by example and balance budgets and inventory to support smooth operations.

Qualifications

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Responsibilities

• Lead front office team and ensure guest journey is delivered to the highest level.
• Manage check-in/check-out, reservations and guest billing with accuracy.
• Drive guest satisfaction and handle issues with professionalism and empathy.
• Balance budgets and inventory to support smooth front office operations.

Skills

Exceptional customer service

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Knowledge of Front Desk operations

Adaptability

Job description

Radisson Collection Hotel The National Brussels is seeking a Front Office Manager to lead the front office team and ensure the guest journey is delivered to the highest standards. You will manage check-in/check-out, reservations and guest billing, while driving guest satisfaction with patience, empathy and a proactive leadership style.

You’ll lead by example and balance budgets and inventory to support smooth operations.