Front Office Intern — Create Memorable Guest Stays

Hospitaliti; Brussel Hoofdstad; Sur place; EUR 5 200 - 7 100; Plein temps

Avantages offerts par ce poste

Transport cost reimbursement 80%

Meals on shift

Free night stay at The Hoxton Brussels

Meal for two on start

Employee discounts across Ennismore

Résumé du poste

The Hoxton Brussels is offering an internship focused on delivering exceptional hospitality. You will be the welcoming face, manage guest arrivals, assist teams with bookings and overbooking levels, and provide recommendations on local shows and pop-ups. An energetic, guest-centric attitude is essential.

Responsibilities include handling phones, administrative tasks, and contributing to memorable guest experiences while working closely with Front Office and other hotel staff.

Qualifications

• Mandatory internship agreement is required.
• You are an individual who can be yourself, not a corporate stereotype.
• Passion for hospitality in food, drink, events or a bed for the night.
• You aim to leave guests with a memorable experience.

Responsabilités

• Be the first face guests see, make them feel welcome and special.
• Handle guest arrivals, settle bills accurately.
• Collaborate with teams to manage bookings and overbooking levels.
• Answer phones, handle requests, suggest shows and pop-up restaurants.
• Act as gatekeeper for the hotel and maintain organization.
• Light admin tasks like expenses, lists and stationery orders.

Connaissances

Hospitality mindset

Team player

Positive attitude

Flexible/dynamic

Customer service

Formation

Student/Intern

Description du poste

The Hoxton Brussels is offering an internship focused on delivering exceptional hospitality. You will be the welcoming face, manage guest arrivals, assist teams with bookings and overbooking levels, and provide recommendations on local shows and pop-ups. An energetic, guest-centric attitude is essential.

Responsibilities include handling phones, administrative tasks, and contributing to memorable guest experiences while working closely with Front Office and other hotel staff.