Front Office Agent M/V/X

AIRPORT GARDEN HOTEL; Diegem; Sur place; EUR 29 000 - 35 000; Plein temps

Résumé du poste

Crowne Plaza Brussels Airport is seeking a Front Office Agent for a replacement contract (4/5). You will warmly welcome guests, handle check-ins/outs, manage bookings and cash transactions, and respond to guest needs with a proactive service mindset.

Fluency in multiple languages and strong communication are valued. Night shifts, lifting up to 23 kg, and a professional appearance are part of the role.

Qualifications

• Guest service at front desk or hospitality environment.
• Able to acknowledge and assist guests with needs and requests.
• Comfort with cash and credit transactions and basic math.

Responsabilités

• Greet guests warmly and manage check-in/out processes.
• Handle bookings, upsell opportunities, and inform guests of services.
• Acknowledge loyalty members and returning guests.

Connaissances

Guest service

Communication

Problem solving

Night shifts

Flexibility

Formation

High school diploma

College/university degree (bonus)

Outils

Computers

Description du poste

Crowne Plaza Brussels Airport is looking for a Front Office Agent (M/F/X).
Replacement contract - 4/5

• Be the warm welcome that kicks off a memorable guest experience


• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone


• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay


• Handle cash and credit transactions


• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes


• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns


• Perform night shifts when required, as well as porterage duties


• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary


• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed


• Take pride in your appearance and place as a brand ambassador


• Always know what events and activities are on the day's schedule


• Answer phones in a prompt and courteous manner


• Take action to solve guests problems or complaints using appropriate service recovery guidelines


• Jump into other ad-hoc duties when your colleagues need your help


• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll
  be easy to talk to


• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories


• Fluency in the local language (English, Dutch, French)- extra language skills would be great, but not essential


• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers


• Flexibility - night, weekend and holiday shifts are all part of the job


• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential


• Experience - ideally you'll have spent at least one year in a front desk or guest service position


• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Diploma

• Salary: Remuneration is determined according to the applicable Joint Committee 302 (Hospitality) salary scales and amounts to € 2.853,95 gross per month.


• Replacement contract


• 4/5