Administratief Bediende M/V/X

EXCO HOTEL KVK; Kessel-Lo; On-site; EUR 28,000 - 36,000; Full time

Job summary

EXCO HOTEL KVK in Belgium is seeking an Administratief Bediende to join our dynamic Administration Team. You will support proactive sales efforts, assist guests and colleagues, and help ensure smooth daily operations with a focus on accuracy and timeliness.

We value a hands-on, results-driven mindset, excellent Dutch communication, and the ability to work across departments to deliver memorable guest experiences while upholding our hospitality standards.

Qualifications

• Previous experience in proactive sales is preferred.
• Can-do work style with hands-on approach.
• Commitment to delivering guest service with a passion for hospitality.
• Experience with IT systems on multiple platforms.
• Strong communication skills.
• Dutch fluency mandatory; English at least intermediate.

Responsibilities

• Support the Administration Team with proactive sales initiatives.
• Deliver exceptional guest service and respond to inquiries.
• Ensure timely, professional completion of duties and tasks.
• Collaborate to maximize guest satisfaction and comfort.
• Maintain costs and inventory controls and promote company values.

Job description

Job Description

Love the hustle, adore the buzz? We are looking for go-getters who find joy in the fast lane. Excitement awaits - ready to bring your vibrant spirit on board?

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Administratief Bediende to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Administratief Bediende you infuse our dynamic Administration Team with a unique blend of ambition, a results-driven approach, and a genuine passion for engaging with customers. Your leadership elevates our sales efforts, ensuring success in every interaction.

Supports the smooth running of the department, where all aspects of the hotel's pro-active sales initiatives are delivered and total revenue maximised.

Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved.

Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.

Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Previous experience in proactive sales is preferred
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions taking ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Experience of working with IT systems on various platforms
• Strong communication skills

Fluent in Dutch (required) and English (minimum intermediate level; fluency preferred).