French-Speaking Gaming Support Specialist

Mercier Consultancy MD; Brussel; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Professional growth opportunities

Résumé du poste

Mercier Consultancy Group is partnering with a leading global Gaming & Esports organization to hire a French Speaking Player Support Specialist for Gaming Account in Bulgaria. The role focuses on delivering high-quality player support via email, chat, and social channels, addressing account access issues and in-game transactions, and staying up-to-date with gaming trends.

Candidates should be fluent in French, possess strong communication and problem-solving skills, and thrive in a fast-paced

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Exceptional communication and customer-centric mindset.
• Strong problem-solving abilities and ability to work in a fast-paced environment.
• Experience in customer support or community management is advantageous.

Responsabilités

• Provide high-quality player support via email, chat, and social channels.
• Troubleshoot account access and in-game transaction issues.
• Maintain knowledge of current gaming titles and community trends.
• Collaborate with trust and safety to monitor game chat.
• Assist players with updates, patch notes, and events.
• Document recurring bugs and provide feedback to developers.
• Engage with the gaming community to foster loyalty and positive brand sentiment.

Connaissances

Fluent French

Customer-focused

Problem solving

Strong communication

Fast-paced environment

Description du poste

Mercier Consultancy Group is partnering with a leading global Gaming & Esports organization to hire a French Speaking Player Support Specialist for Gaming Account in Bulgaria. The role focuses on delivering high-quality player support via email, chat, and social channels, addressing account access issues and in-game transactions, and staying up-to-date with gaming trends.

Candidates should be fluent in French, possess strong communication and problem-solving skills, and thrive in a fast-paced