French Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy MD; Belgique; Sur place; EUR 17 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully paid training

Health insurance

Relocation package to Bulgaria

Monthly performance bonus

Career growth opportunities

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking Player Support Specialist for Gaming Account based in Sofia, Bulgaria. You will handle player inquiries via email, chat, and social channels, troubleshoot issues, and stay current on game titles and community trends.

Ideal candidates communicate exceptionally in French, demonstrate customer focus, and adapt quickly in a fast-paced environment. Relocation support and training are provided for successful applicants.

Qualifications

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or eligibility to work in Bulgaria.
• Genuine passion for the Gaming & Esports industry and familiarity with current market titles.
• Exceptional communication skills and a customer-centric mindset.
• Strong problem-solving abilities and the ability to work in a fast-paced environment.
• Previous experience in customer support or community management is considered a strong advantage.

Responsabilités

• Provide high-quality support to players via email, chat, and social media channels within the Gaming & Esports ecosystem
• Troubleshoot technical issues, account access, and in-game transaction inquiries with speed and precision
• Ensure an exceptional user experience by maintaining in-depth knowledge of current gaming titles and community trends
• Collaborate with the trust and safety team to monitor game chat and maintain a healthy community environment
• Assist players with game updates, patch notes interpretation, and event-related troubleshooting
• Document recurring technical bugs and provide feedback to developers to improve the overall gaming experience
• Engage with the gaming community to foster loyalty and promote positive brand sentiment

Connaissances

French fluency

Communication

Customer focus

Problem solving

Customer support experience

Description du poste

French Speaking Player Support Specialist for Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with high-growth organizations across Europe. As a leader in the industry, we specialize in sourcing experts for specialized roles, offering unmatched support for professionals seeking premium career opportunities, including the most competitive jobs in Bulgaria.

Job Overview

We are currently searching for a passionate professional to join a leading global Gaming & Esports organization as a French Speaking Player Support Specialist for Gaming Account position in Bulgaria. This is a unique opportunity to turn your gaming enthusiasm into a professional career while working within a vibrant, multicultural environment in the heart of Sofia.

Key Responsibilities

• Provide high-quality support to players via email, chat, and social media channels within the Gaming & Esports ecosystem
• Troubleshoot technical issues, account access, and in-game transaction inquiries with speed and precision
• Ensure an exceptional user experience by maintaining in-depth knowledge of current gaming titles and community trends
• Collaborate with the trust and safety team to monitor game chat and maintain a healthy community environment
• Assist players with game updates, patch notes interpretation, and event-related troubleshooting
• Document recurring technical bugs and provide feedback to developers to improve the overall gaming experience
• Engage with the gaming community to foster loyalty and promote positive brand sentiment

Requirements

• Native or fluent French (spoken and written) is mandatory for this role
• Valid EU passport or eligibility to work in Bulgaria
• Genuine passion for the Gaming & Esports industry and familiarity with current market titles
• Exceptional communication skills and a customer-centric mindset
• Strong problem-solving abilities and the ability to work in a fast-paced environment
• Previous experience in customer support or community management is considered a strong advantage

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) included for candidates moving to Bulgaria
• Monthly Performance Bonus to reward your dedication and results
• Professional growth opportunities within the global Gaming & Esports sector
• And Much More..

Life in Bulgaria

Bulgaria has quickly become a premier destination for European professionals, offering a vibrant mix of historical culture and modern urban living. When you secure one of our French-speaking jobs in Sofia, you will experience a perfect climate, breathtaking landscapes, and a thriving social scene that makes Bulgaria one of the most exciting places to live in Eastern Europe.

Our comprehensive relocation support ensures your move to Bulgaria is seamless, allowing you to focus on enjoying the high quality of life, affordable cost of living, and world-class culinary scene. Joining a French Speaking Player Support Specialist for Gaming Account position in Bulgaria means joining a community of like-minded expats who have already discovered the unique charm and career potential that Bulgaria provides.