French-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy MD; Belgique; Sur place; EUR 13 000 - 21 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Training programs

Health insurance

Relocation package

Performance bonus

International work environment

Career growth

Résumé du poste

Mercier Consultancy Group is sourcing French-speaking professionals for a Customer Support role in Sofia, Bulgaria. You will handle inquiries via phone, email, and live chat, delivering high-quality service for international clients.

Relocation support and a competitive monthly salary are provided. You will join a vibrant, multilingual team and develop product knowledge while maintaining a premium brand voice in French.

Qualifications

• Native or fluent French (spoken and written).
• Valid EU passport or right to work in Bulgaria.
• Strong interpersonal skills and a genuine passion for working in the Customer Support Services sector.
• Ability to troubleshoot issues effectively and provide creative solutions.
• Previous experience in a contact center or service-oriented role is an advantage but not mandatory.
• Willingness to relocate to Sofia for this position.

Responsabilités

• Deliver professional, high-quality support to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring customer satisfaction and maintaining the brand voice of our global clients.
• Utilize internal CRM systems to accurately log interactions and document case resolutions.
• Collaborate with international teams to optimize workflows and contribute to service level agreement targets.
• Stay updated on product knowledge and service policies to provide accurate and relevant assistance.
• Maintain a high standard of professional communication in French to ensure a premium customer experience.
• Proactively identify areas for improvement in support processes to enhance overall efficiency.

Connaissances

French fluency

Interpersonal skills

Troubleshooting

Willingness to relocate

Outils

CRM systems

Description du poste

Mercier Consultancy Group is sourcing French-speaking professionals for a Customer Support role in Sofia, Bulgaria. You will handle inquiries via phone, email, and live chat, delivering high-quality service for international clients.

Relocation support and a competitive monthly salary are provided. You will join a vibrant, multilingual team and develop product knowledge while maintaining a premium brand voice in French.