Hebrew Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; Brussel; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid relocation package

Fully paid training

Health insurance

Performance bonus

Career progression opportunities

Job summary

Mercier Consultancy Group is seeking a Hebrew Speaking Customer Service Agent in Bulgaria. The role offers a premium relocation experience and a fully supported move to Sofia for an on-site CS position.

You will handle customer inquiries via phone, email, and live chat in Hebrew, collaborating with international teams and maintaining CRM records. A strong customer service mindset and excellent communication are essential.

Qualifications

• Native or fluent Hebrew is required (spoken and written).
• Strong passion for delivering excellent customer service.
• Excellent verbal and written communication skills in English and Hebrew.
• EU passport or right to work in Bulgaria required for relocation.
• Willingness to relocate to Sofia for an on-site role.

Responsibilities

• Provide high-quality support to customers via phone, email, and live chat.
• Resolve complex inquiries while upholding brand standards.
• Deliver personalized solutions in Hebrew to ensure satisfaction.
• Collaborate with cross-functional teams to streamline service processes.
• Maintain detailed records of customer interactions in CRM.
• Stay updated on policies and product knowledge to provide accurate info.
• Contribute to a high-performing international team in Sofia.

Skills

Hebrew fluency

English proficiency

Customer service

Communication skills

Relocation readiness

Tools

CRM software

Job description

About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading organizations across Europe. We take pride in our ability to source high-caliber professionals for the most sought-after jobs in Bulgaria, ensuring both our clients and candidates achieve long-term success.

Hebrew Speaking Customer Service Agent

About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading organizations across Europe. We take pride in our ability to source high-caliber professionals for the most sought-after jobs in Bulgaria, ensuring both our clients and candidates achieve long-term success.

Job Overview

We are currently seeking a motivated professional for a Hebrew Speaking Customer Service Agent position in Bulgaria. This role within the Customer Support Services industry offers a unique opportunity to build your career in a dynamic international environment while enjoying a premium, fully supported relocation experience.

Key Responsibilities

• Provide high-quality support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with precision while maintaining the professional standards of the brand.
• Ensure customer satisfaction by delivering efficient and personalized solutions in Hebrew.
• Collaborate with cross-functional teams to streamline service processes and enhance the user experience.
• Maintain detailed records of customer interactions using internal CRM systems.
• Stay updated on service policies and product knowledge to provide accurate information to all clients.
• Contribute to the positive and high-performing culture of our international team in Sofia.

Requirements

• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• A strong passion for excellence within the Customer Support Services industry.
• Excellent communication skills and the ability to handle high-pressure situations with ease.
• Valid EU passport (mandatory requirement for relocation).
• Strong proficiency in English for daily corporate communication.
• Ability to relocate to Sofia for this on-site opportunity.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move seamless.
• Attractive Monthly Performance Bonus based on your professional results.
• Ongoing professional development and career progression opportunities.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a perfect blend of historic charm and modern city living, making it one of the most exciting hubs for Hebrew-speaking jobs in Europe. You will discover that Bulgaria boasts a vibrant social scene, breathtaking nature, and a very comfortable Mediterranean climate, allowing you to enjoy a high quality of life outside of your professional commitments.

Choosing a career in Bulgaria means joining a booming international community where your professional skills are highly valued. Whether you are indulging in local delicacies or exploring the beautiful landscapes of the region, relocating to Bulgaria provides the perfect environment to thrive. We look forward to helping you embark on this journey with the Hebrew Speaking Customer Service Agent position in Bulgaria.