Field Service Engineer

AMETEK; Zele; Sur place; EUR 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

A challenging and diverse role

Comprehensive training and development

Competitive salary and fringe benefits

Independent work with responsibility

Résumé du poste

AMETEK LMS Field Service Technician provides service and customer support at customer locations on the full line of LMS products. Responsibilities include installation, startup, configuration, testing, preventive or corrective repairs, and on-site training.

The role requires 5–10 years of field service experience in instrumentation, a technical diploma or degree, strong communication, and safety training readiness including HUET. Travel regionally and offshore as needed.

Qualifications

• Associate degree or technical diploma in instrumentation, electronics, related field, or equivalent military training.
• High School diploma required.
• 5-10 years of experience providing technical support and/or field service in instrumentation preferred.
• Technical aptitude and electro-mechanical skill set.
• Excellent interpersonal, written, and oral communication skills.
• Salesforce knowledge preferred.

Responsabilités

• Travel to customer sites regionally and offshore within designated region(s).
• Provide customers with world class support; commission, configure and evaluate installations.
• Train peers and customers in field service procedures.
• Collaborate with sales, engineering, product management and QA to resolve issues.
• Prepare training content and maintain product knowledge as the subject matter expert.
• Escalate quality issues to appropriate departments and support continuous product improvement.

Connaissances

Technical aptitude

Electro-mechanical skills

Customer communication

Field service experience

Formation

Associate degree or technical diploma

High School diploma

Outils

Salesforce

Description du poste

Field Service Technician provides service and customer support at customer locations on the full line of AMETEK Level Measurement Solutions (LMS) products. Field Service Technicians perform operational verification, commissioning, startup, configuration, troubleshooting, preventive or corrective repair and training on all AMETEK LMS products.

Essential Duties And Responsibilities

• Travel to job sites on land and offshore within the designated region(s).
• Travel to mission critical interventions (both from a technical as well as a commercial/critical customer aspect).
• Provide customers with world class support at location of installed product. Commission, configure and evaluate the installation of AMETEK LMS product(s).
• Train peers’ processes and field service procedures.
• Effectively communicate with customers to convey results of site visit.
• Work directly and collaboratively with sales, product management, engineering, service, and other internal support to resolve and/or escape customer issues and concerns.
• Escalate quality issues to appropriate departments.
• Assist Engineering, Quality, and Product Management teams in performing root cause analyses and continuous product improvement initiatives.
• Perform on-site and in-house technical training to varying audience of sales reps, customers, or internal associates.
• Prepare training content and material for AMETEK LMS products. Acquire, maintain product knowledge and be the subject matter expert on AMETEK LMS products overall (including but not limited to manuals, calibration, and installation literature).
• Understand, advise, and recommend solutions of AMETEK LMS products based on customer applications.
• Other duties as assigned.

Experience / Requirements

• Associate Degree or technical diploma in instrumentation, electronics, related field, or equivalent military training.
• High School diploma or equivalent required.
• 5-10 years of experience providing technical support and/or field service in the instrumentation industry (preferred).
• Technical aptitude and electro-mechanical skill set.
• Excellent interpersonal, written, and oral communication skills. Ability to communicate effectively at all levels of the organization, with outside sales reps and with customers.
• Capable of meeting physical requirements of safety training courses including HUET (helicopter underwater escape).
• Salesforce knowledge (preferred).

What do we offer?

• A challenging and diverse international role within an innovative and growing organization.
• The opportunity to work with high-tech industrial solutions.
• Comprehensive training and continuous development opportunities.
• Collaboration with a global network of technical experts.
• A competitive salary package complemented by attractive fringe benefits.
• The opportunity to work independently with a high level of responsibility and a direct impact on customer satisfaction.

Compensation

Currency: EUR

Salary Minimum: 60,000

Salary Maximum: 75,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.