Field Service Technician

MAGNETROL INTERNATIONAL NV; Zele; On-site; EUR 45,000 - 65,000; Full time

Job summary

AMETEK LMS seeks a Field Service Technician to provide on-site service and support for the full line of LMS products. The role includes commissioning, configuration, troubleshooting, preventive or corrective repair, and customer training at client locations.

Travel to sites domestically and offshore within the designated region, work with cross-functional teams, and contribute to continuous product improvement by capturing and communicating field data and issues.

Qualifications

• Travel to customer sites domestically and offshore within designated region(s).
• Provide world-class customer support at installed AMETEK LMS products, including commissioning and configuring installations.

Responsibilities

• Train peers on field service procedures.
• Communicate results of site visits to customers.
• Collaborate with sales, product management, engineering, service and other internal teams to resolve issues.
• Escalate quality issues to appropriate departments.
• Assist Engineering, Quality and Product Management with root cause analyses and product improvements.
• Prepare training content and materials; maintain product knowledge as SME on AMETEK LMS products.

Skills

Field service

Customer support

Technical training

Troubleshooting

Commissioning

Cross-functional communication

Job description

The Field Service Technician provides service and customer support at customer locations on the full line of AMETEK Level Measurement Solutions (LMS) products. Field Service Technicians perform operational verification, commissioning, startup, configuration, troubleshooting, preventive or corrective repair and training on all AMETEK LMS products.

Essential dutis and responsibilities

• Travel to job sites on land and offshore within the designated region(s).
• Travel to mission critical interventions (both from a technical as well as a commercial/critical customer aspect).
• Provide customers with world class support at location of installed product. Commission, configure and evaluate the installation of AMETEK LMS product(s).
• Train peers’ processes and field service procedures.
• Effectively communicate with customers to convey results of site visit.
• Work directly and collaboratively with sales, product management, engineering, service, and other internal support to resolve and/or escalated customer issues and concerns.
• Escalate quality issues to appropriate departments.
• Assist Engineering, Quality, and Product Management teams in performing root cause analyses and continuous product improvement initiatives.
• Perform on-site and in-house technical training to varying audience of sales reps, customers, or internal associates.
• Prepare training content and material for AMETEK LMS products. Acquire, maintain product knowledge and be the subject matter expert on AMETEK LMS products overall (including but not limited to manuals, calibration, and installation literature).
• Understand, advise, and recommend solutions of AMETEK LMS products based on customer applications.
• Other duties as assigned.