Facility Admin & Helpdesk Coordinator (Hybrid)

Jan De Nul Group; Aalst; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Permanent contract

42 paid holidays

Flexible working hours & work from hom

Meal vouchers

Eco vouchers

Transportation assistance

Group & hospitalization insurance

Staff discounts

JDN Academy training

Job summary

Jan De Nul Group in Aalst is seeking an administrative backbone for the Facility team. Based at our Aalst office, you’ll manage the central mailbox, ticketing system, and route requests to the right colleagues.

You are administratively strong, communicative and self-motivated; you ensure smooth document management in SharePoint, prepare meeting minutes and reports for dashboard meetings. A bachelor’s degree and Dutch/English fluency are required; French is a plus.

Qualifications

• A bachelor’s degree or equivalent experience.
• Good command of Dutch and English.
• Good knowledge of French, or willingness to learn.
• Experience in a helpdesk, customer service or call centre is a plus.

Responsibilities

• You manage the central mailbox and ticketing system.
• You are the first point of contact for facility-related questions, by phone and email.
• You resolve practical issues independently or involve the right colleague when needed.
• You ensure smooth and efficient document management in SharePoint.
• You prepare meeting minutes, follow up on action points and prepare reports for dashboard meetings.

Skills

Admin coordination

Communication

Organization

Dutch & English

French learning

Education

Bachelor's degree or equivalent

Tools

SharePoint

Ticketing system

MS Office

Job description

Jan De Nul Group in Aalst is seeking an administrative backbone for the Facility team. Based at our Aalst office, you’ll manage the central mailbox, ticketing system, and route requests to the right colleagues.

You are administratively strong, communicative and self-motivated; you ensure smooth document management in SharePoint, prepare meeting minutes and reports for dashboard meetings. A bachelor’s degree and Dutch/English fluency are required; French is a plus.