F&B Supervisor — Guest Experience Leader

Radisson Hotel Group; Antwerpen; Sur place; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hotel employee discounts

Friends & Family discounts

Global benefits tailored to location

Résumé du poste

Radisson Hotel Group is seeking an F&B Supervisor to support daily outlet operations, supervise the team and uphold service standards. You will lead staff, run briefings and ensure guest satisfaction while coordinating with the kitchen and other departments.

You will ensure high-quality service, manage schedules, monitor stock and maintain hygiene and safety standards across shifts, contributing to memorable guest experiences and brand promises.

Qualifications

• Ability to focus attention on guest needs in a fast-paced hotel environment.
• Knowledge in using Micros / POS system.
• 2–3 years of experience in the hotel industry.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Able to work cohesively and collaboratively as part of a team.

Responsabilités

• Supervise the daily operations of the assigned F&B outlet.
• Lead and guide team members to ensure smooth and efficient service.
• Conduct daily briefings and communicate operational updates to the team.
• Ensure proper preparation and set-up of the outlet before service.
• Monitor food and beverage quality, presentation and service standards.
• Attend to guest requests, feedback and complaints professionally.
• Coordinate closely with the kitchen and other departments during operations.
• Assist with staff scheduling and manpower deployment.
• Train and coach team members on service standards, menu knowledge and hotel procedures.
• Monitor stock levels, wastage and breakages within the outlet.
• Ensure cleanliness, hygiene and safety standards are maintained at all times.
• Ensure compliance with hotel and RHG standards, policies and procedures.

Connaissances

Guest focus

Interpersonal skills

Problem solving

Teamwork

Pressure handling

POS/Micros knowledge

Description du poste

Radisson Hotel Group is seeking an F&B Supervisor to support daily outlet operations, supervise the team and uphold service standards. You will lead staff, run briefings and ensure guest satisfaction while coordinating with the kitchen and other departments.

You will ensure high-quality service, manage schedules, monitor stock and maintain hygiene and safety standards across shifts, contributing to memorable guest experiences and brand promises.