EUC Engineer

William E Henley Management Services; Machelen; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading management services provider in Belgium is seeking an experienced individual for OS Image management and incident resolution. You will mentor engineers, provide telephonic support, and ensure operational management of client environments. The ideal candidate has a strong understanding of client-based operating systems, exceptional customer service skills, and the ability to thrive in a demanding client environment. This position offers opportunities for professional growth and travel to remote sites.

Qualifications

• Proficient understanding of helpdesk services and end-user hardware.
• Strong understanding of client-based operating systems including Windows.
• Experience in mobile device management and mobile application management.

Responsabilités

• Manage incidents and take ownership of resolution within service level conditions.
• Provide telephonic support to clients when required.
• Mentor and inspire a team of engineers.
• Lead a team of engineers and report on activities.
• Produce breach and operational reports.
• Mentor and inspire team.
• Maintain knowledge of client OS and helpdesk processes.
• Troubleshoot network connectivity (TCP/IP) issues.

Connaissances

Operating Systems Management

Helpdesk Services

Network Protocols (TCP/IP)

Customer Service Skills

Analytical Skills

Communication Skills

Formation

Technical Certification (Microsoft/HP/Dell)

Outils

SCCM

MDT

WDS

Description du poste

• OS Image creation / management with skills on SCCM, MDT (Microsoft Deployment Toolkit ) / WDS ( Windows Deployment services).
• Ensure that assigned infrastructure at the client is configured, installed, tested and operational.
• · Identify problems and errors prior to or when it occurs and manage with relevant technical teams until resolution.
• · Take full ownership for managing incidents to resolution within the service level conditions.
• · Provide telephonic support to clients when required.
• · Act as a people manager to a team of engineers, take responsibility for the operational management of the team, create, and execute plans and report on team activities in the required forums.
• · Produce breach and other reports that are necessary for the correct operation of processes.
• · Mentor and inspire team
• · Strong understanding of Client based Operating Systems
• · Proficient understanding of Helpdesk services
• · Strong understanding of end user hardware
• · Strong knowledge of client-based applications
• · Proficient with common network protocols (TCP/IP) for device connectivity issues
• · Excellent communication skills (English & Local language)
• · Excellent customer engagement and customer service skills
• · Strong desire to help, share, and assist others
• · Excellent analytical skills, Work Ethic and Problem-solving skills
• · Basic Safety knowledge in order to assist users with ergonomic equipment
• · Customer experience - CSAT focused with Customer is #1 Attitude
• · Professional and courteous and Ability and patience to work in a high dense client environment
• · Flexible for travelling to remote sites
• · Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac)
• · Software installation/troubleshooting
• · Mobile device support (iOS/iPhone/iPads) excluding warranty hardware repair
• · Experience in Mobile Device Management and Mobile Application Management
• · Provision support for Skype installation, Wireless connectivity, resolving performance issues, providing device connectivity; and facilitating smart card/password changes
• · Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage