IT Desktop and Network Support Dispatch Belgium

Brilliant Computers; Brussel Hoofdstad; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading IT support company based in Brussels is seeking a skilled IT Desktop and Network Support professional for technical troubleshooting and support. The role involves fixing hardware and applications, providing customer service, and managing networking issues. Ideal candidates should possess excellent communication skills, be bilingual in English and the local language, and have experience with desktop support tools. This position requires a proactive attitude and the capability to handle technical tasks effectively.

Qualifications

• Excellent written and oral communications skills.
• Ability to meet deadlines and complete tasks on time.
• Experience with ticketing tools is an additional advantage.

Responsabilités

• Install, troubleshoot, and fix desktop and network issues.
• Provide smart hand support for hardware and networking.
• Communicate effectively with clients and management.

Connaissances

Desktop support

Networking knowledge

Troubleshooting skills

Customer communication

Bilingual (English & Local B2)

Outils

ServiceNow

Remote connection software

MS Office 365

Description du poste

IT Desktop and Network Support Dispatch Belgium

Brussels, Belgium | Posted on 11/25/2025

Job Description

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels all under ‘Smart Hands’ capacity.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end‑user network cabling.
• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
• Bilingual (English & Local B2).
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.

Items

Console cable for CISCO and Silver Peak.

Full Internet ready mobile, Noise Cancellation head sets, Team Viewer, MS‑Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop.