IT Network Support (Dispatch) BR

Brilliant Computers; Brussel Hoofdstad; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

An IT service provider in Brussels is looking for a technical support specialist to install, troubleshoot, and fix desktops, laptops, and printers. The candidate should have excellent communication skills, be bilingual in English and the local language, and proficient in Windows and MAC OS. Responsibilities include managing peripheral hardware and providing smart hand support. Familiarity with ticketing tools and networking concepts is an advantage. This role requires the ability to work well under deadlines and deliver results efficiently.

Qualifications

• Ability to lift/move equipment up to 50 lbs.
• Experience with ticketing tools is a plus.
• Ability to troubleshoot end-user network cabling issues.

Responsabilités

• Install and troubleshoot desktops, printers, and other peripherals.
• Provide desk side support and basic administration of operating systems.
• Manage network hardware and perform smart hand activities.

Connaissances

Technical troubleshooting

Smart hand support

Bilingual (English & Local B2)

Excellent communication skills

Knowledge of TCP/IP networking

Windows and MAC OS administration

Outils

ServiceNow

MS-Teams

Team Viewer

Description du poste

Brussels, Belgium | Posted on 03/03/2026

Job Description

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.

• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
• Bilingual (English & Local B2).
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.

Items

• Console cable for CISCO and Silver Peak.
• Full Internet ready mobile.
• Noise Cancellation head sets.
• Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop.
• RJ45 port on Laptop.