Enterprise CSM – Hybrid, Growth & Expansion

LEGALFLY; Gent; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Company car

Macbook & 34" monitor

Healthcare & dental insurance

Team activities & annual retreat

Résumé du poste

LEGALFLY is a pioneering legal AI platform transforming the legal industry. We are seeking a seasoned Customer Success Manager to own the full customer lifecycle, from onboarding to renewal, and to drive expansion with enterprise clients.

Join a fast-growing team in Ghent with hybrid work and strong partnerships across Sales, Product, Solutions & Marketing to ensure adoption, measure success, and deliver ROI.

Qualifications

• Proven track record driving expansion revenue and renewals in SaaS.
• Experience managing enterprise customers in a B2B context.
• Thrives in fast-paced, high-growth startups and contributes to playbooks.
• Commercially minded with understanding of ROI and influencing buying decisions.
• Skilled at building relationships and leading executive-level discussions.
• Process-oriented, data-driven, balancing strategic thinking with execution.
• Fluent in Dutch or French and English.

Responsabilités

• Own customer growth and retention across onboarding to renewal.
• Identify expansion opportunities using usage data and business reviews.
• Lead commercial discussions: scope, price, and negotiate expansions.
• Drive QBRs and EBRs showing value realization and ROI.
• Guide customers through deployment and change management.
• Collaborate with Sales, Product, Solutions & Marketing.
• Track metrics like health scores, retention, expansion ARR, and NRR.

Connaissances

Expansion revenue

Renewals

Enterprise SaaS

Executive communication

Data-driven

Relationship building

Dutch fluency

English fluency

Description du poste

LEGALFLY is a pioneering legal AI platform transforming the legal industry. We are seeking a seasoned Customer Success Manager to own the full customer lifecycle, from onboarding to renewal, and to drive expansion with enterprise clients.

Join a fast-growing team in Ghent with hybrid work and strong partnerships across Sales, Product, Solutions & Marketing to ensure adoption, measure success, and deliver ROI.