Energy Tech Customer Success Manager (DSR & Onboarding)

Centrica plc; Antwerpen; Hybride; EUR 50 000 - 75 000; Plein temps

Résumé du poste

Centrica in Antwerp-Berchem seeks a Customer Success Manager to own the operational success of a portfolio of B2B partners connected to our DSR platform. You’ll coordinate onboarding of assets, ensure partners receive an exceptional experience, and keep thousands of connected devices performing well throughout their lifecycle.

You’ll work across engineering, quantitative development, and commercial teams to drive partner retention and long‑term growth, balancing relationship management with

Qualifications

• At least three years of experience in customer success, account management, or operations within a B2B technology or energy environment.
• Experience coordinating onboarding or integration projects involving APIs, IoT platforms, device connectivity, or similar technologies.
• Strong analytical capabilities to interpret operational data, identify trends, and translate insights into action.
• Proficiency with CRM systems and project tracking tools, plus strong written and verbal communication skills.

Responsabilités

• Lead the end-to-end onboarding of partner assets, ensuring integrations are coordinated, tested, and brought into operation within timelines.
• Act as the primary point of contact for partners, building relationships and addressing evolving business needs.
• Monitor operational performance across assets, identify trends and anomalies, and prevent issues affecting platform outcomes.
• Coordinate resolution of technical and operational issues with engineering and quantitative teams.
• Develop operational documentation and reporting, using partner feedback to drive improvements in onboarding and support processes.

Connaissances

Customer success

Account management

Operations

APIs & IoT

Data analysis

CRM systems

Communication

Formation

Bachelor's degree in Engineering, Business, Energy, or related discipline

Outils

CRM software

Description du poste

Centrica in Antwerp-Berchem seeks a Customer Success Manager to own the operational success of a portfolio of B2B partners connected to our DSR platform. You’ll coordinate onboarding of assets, ensure partners receive an exceptional experience, and keep thousands of connected devices performing well throughout their lifecycle.

You’ll work across engineering, quantitative development, and commercial teams to drive partner retention and long‑term growth, balancing relationship management with