Customer Success Manager

Centrica plc; Antwerpen; Hybride; EUR 50 000 - 75 000; Plein temps

Résumé du poste

Centrica in Antwerp-Berchem seeks a Customer Success Manager to own the operational success of a portfolio of B2B partners connected to our DSR platform. You’ll coordinate onboarding of assets, ensure partners receive an exceptional experience, and keep thousands of connected devices performing well throughout their lifecycle.

You’ll work across engineering, quantitative development, and commercial teams to drive partner retention and long‑term growth, balancing relationship management with

Qualifications

• At least three years of experience in customer success, account management, or operations within a B2B technology or energy environment.
• Experience coordinating onboarding or integration projects involving APIs, IoT platforms, device connectivity, or similar technologies.
• Strong analytical capabilities to interpret operational data, identify trends, and translate insights into action.
• Proficiency with CRM systems and project tracking tools, plus strong written and verbal communication skills.

Responsabilités

• Lead the end-to-end onboarding of partner assets, ensuring integrations are coordinated, tested, and brought into operation within timelines.
• Act as the primary point of contact for partners, building relationships and addressing evolving business needs.
• Monitor operational performance across assets, identify trends and anomalies, and prevent issues affecting platform outcomes.
• Coordinate resolution of technical and operational issues with engineering and quantitative teams.
• Develop operational documentation and reporting, using partner feedback to drive improvements in onboarding and support processes.

Connaissances

Customer success

Account management

Operations

APIs & IoT

Data analysis

CRM systems

Communication

Formation

Bachelor's degree in Engineering, Business, Energy, or related discipline

Outils

CRM software

Description du poste

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. The energy system is changing, and connected technologies are playing an increasingly important role in making it smarter, more flexible, and more sustainable. We're looking for a Customer Success Manager to help our partners unlock the full value of their assets through our Demand Side Response (DSR) platform, which connects and optimises technologies such as EV chargers, batteries, and solar installations. In this role, you'll sit at the intersection of technology, operations, and customer relationships. Working closely with partners and internal teams, you'll ensure assets are successfully onboarded, performing as expected, and contributing to the flexibility services that support the energy transition. If you enjoy building trusted relationships, solving complex operational challenges, and turning insights into action, we'd love to hear from you.

About the Role

As Customer Success Manager, you'll take ownership of the operational success of a portfolio of B2B partners connected to our DSR platform. You'll play a key role in ensuring assets are onboarded efficiently, partners receive an exceptional experience, and thousands of connected devices continue to perform at their best throughout their lifecycle. Working across engineering, quantitative development, and commercial teams, you'll help create the operational excellence that supports partner retention, satisfaction, and long-term growth.

• Leading the end-to-end onboarding of new partner assets, ensuring integrations are coordinated, tested, and brought into operation within agreed timelines.
• Acting as the primary point of contact for partners, building strong relationships while understanding and addressing their evolving business needs and expectations.
• Monitoring operational performance across connected assets, identifying trends, anomalies, and underperformance before they affect platform outcomes or partner satisfaction.
• Coordinating the resolution of technical and operational issues by working closely with engineering and quantitative development teams and maintaining clear communication throughout the process.
• Developing operational documentation and reporting, while using partner feedback and performance data to drive continuous improvements across onboarding and support processes.

The role is a full-time hybrid position based in Antwerp-Berchem, within walking distance of Berchem train station. You'll spend a minimum of two days per week in the office, with the flexibility to work remotely on the remaining days. Occasional travel may be required for partner meetings and cross-team collaboration.

About You

You’ll combine strong customer-facing skills with a genuine interest in technology and operational excellence. You know how to balance relationship management with problem solving, and you’re comfortable working with both technical specialists and business stakeholders. Most importantly, you’re proactive, organised, and motivated by helping customers succeed in a fast-moving environment where your work has a direct impact on platform performance and commercial outcomes.

• At least three years of experience in customer success, account management, or operations within a B2B technology or energy environment.
• Experience coordinating technical onboarding or integration projects involving APIs, IoT platforms, device connectivity, or similar technologies.
• Strong analytical capabilities, with the ability to interpret operational data, identify meaningful trends, and translate insights into action.
• Proficiency with CRM systems and project tracking tools, supported by excellent written and verbal communication skills.
• A bachelor's degree in Engineering, Business, Energy, or a related discipline; experience within energy flexibility, demand-side response, or relevant certifications would be an advantage.

About Centrica

We’re a uniquely integrated energy company helping businesses, homes, and societies navigate the energy transition. By combining market-leading energy trading and optimisation capabilities with energy solutions, infrastructure, and flexibility services, we play an active role in building a more sustainable, secure, and efficient energy system. Our purpose is simple: to energise a greener, fairer future. By operating across multiple parts of the energy value chain, from energy supply and services to trading, optimisation, infrastructure, and low-carbon solutions, we are uniquely positioned to support the energy transition while continuing to deliver value for customers, communities, and society. We combine deep industry expertise with innovation and long-term thinking to help shape the future of energy. Our people are at the heart of everything we do. We are committed to creating an inclusive workplace where different perspectives are welcomed, collaboration is encouraged, and everyone has the opportunity to develop and make a meaningful impact. Together, we're building an organisation that is helping drive progress towards a greener and fairer energy future.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.