Emerging Markets Junior Customer Service Representative

Thornton Tomasetti; Machelen; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Abbott in Belgium is seeking an Emerging Markets Junior Customer Service Representative in Machelen to manage and follow up on customer orders, ensuring smooth processing through the order lifecycle. The role emphasizes accuracy, timely communication, and collaboration with distributors, couriers, warehouses, and internal teams.

The successful candidate will handle inquiries, returns, credit notes, and data maintenance while supporting inventory and adherence to service standards in a

Qualifications

• Minimum upper secondary diploma/high school diploma.
• First work experience in customer service, order management, logistics, or similar roles.
• Experience with ERP systems, ideally SAP.
• Strong administrative and organizational skills with ability to manage multiple priorities.
• Structured approach with high attention to detail.
• Excellent communication and stakeholder management skills.
• Customer-focused and solution-oriented mindset.

Responsabilités

• Process and monitor customer orders in SAP.
• Follow up on large/complex orders for timely delivery.
• Manage backorders and keep customers informed.
• Handle customer inquiries, complaints, returns, and credit notes.
• Coordinate with distributors, couriers, warehouses, and internal teams.
• Maintain customer, pricing, and product master data.
• Support inventory management and stock monitoring.
• Ensure compliance with procedures and quality standards.
• Contribute to continuous improvement and operational excellence in Customer Service.

Connaissances

Customer service

Order management

Communication

Organizational skills

English

Multilingual (French/Arabic/Russian)

Formation

Upper secondary diploma

Outils

SAP

Description du poste

JOB DESCRIPTION: Emerging Markets Junior Customer Service Representative Location: Machelen, Belgium

Do you thrive in a fast-paced environment where customer satisfaction, coordination, and attention to detail are key? Are you highly organized and motivated by ensuring that customers receive the right products at the right time? If so, we would love to hear from you.

What you'll be doing

Your primary focus will be managing and following up on customer orders, ensuring smooth and efficient order processing throughout the entire order lifecycle.

Key responsibilities include:

• Processing and monitoring customer orders in SAP
• Following up on large and complex orders to ensure timely delivery
• Managing backorders and keeping customers informed
• Handling customer inquiries, complaints, returns, and credit notes
• Coordinating with distributors, couriers, warehouses, and internal teams
• Maintaining customer, pricing, and product master data
• Supporting inventory management and stock monitoring activities
• Ensuring compliance with internal procedures, quality requirements, and service standards
• Contributing to continuous improvements and operational excellence within Customer Service

What we're looking for

• Upper secondary diploma/ High school diploma
• First work experience, ideally in Customer Service, Order Management, Supply Chain, Logistics, or a similar operational role
• Ideally, experience working with ERP systems, preferably SAP
• Strong administrative and organizational skills with the ability to manage multiple priorities simultaneously
• A structured approach and strong attention to detail
• Excellent communication and stakeholder management skills
• A customer-focused and solution-oriented mindset
• The ability to perform well in a dynamic and fast-moving environmentLi>Fluency in English, and either French, Arabic or Russian, both written and spoken

What makes you successful

You are someone who enjoys taking ownership, keeping track of many moving parts, and ensuring nothing falls between the cracks. You are a team player who thrives in an international environment and takes pride in providing outstanding service to both internal and external customers. If you're looking for an opportunity where you can make a real impact while working with colleagues and customers across multiple regions and business units, we'd love to hear from you.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service

DIVISION: CRM Cardiac Rhythm Management

LOCATION: Belgium : Bedrijvenzone Machelen - Cargo 831

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Not specified

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.