EMEA Customer Experience Specialist - B2B Orders & Support

Jobat; Zaventem; On-site; EUR 34,000 - 42,000; Full time

Job summary

Jobat is seeking a Customer Experience Representative to manage a dedicated portfolio of B2B customers across the EMEA region and act as the first point of contact for inquiries and service-related matters.

You will oversee order-to-delivery, support quotations with Account Managers, and help optimize transport, packaging and order flows with logistics teams. This role focuses on improving processes while ensuring high customer satisfaction.

Qualifications

• Primary point of contact for a portfolio of B2B customers in the EMEA region.
• Build strong customer relationships and ensure high satisfaction.
• Collaborate with account managers on quotations and pricing.

Responsibilities

• Manage and follow up a dedicated portfolio of customers across the EMEA region.
• Act as the first point of contact for customer inquiries and service-related matters.
• Build strong customer relationships and ensure a high level of customer satisfaction.
• Handle customer claims, returns and complaints professionally and efficiently.
• Gather relevant customer and market feedback and share insights internally.
• Manage the complete order-to-delivery process.
• Follow up on orders, backorders and delivery schedules.
• Prepare and follow up quotations with Account Managers.
• Provide customers with pricing, lead times and product availability.
• Support the sales pipeline and contribute to targets.
• Monitor service performance and customer agreements.
• Identify opportunities to improve customer service processes and operational efficiency.
• Collaborate with logistics and operations to optimize transport, packaging and order flows.
• Contribute to digitalization and continuous improvement initiatives.
• Ensure compliance with internal procedures and quality standards.
• Monitor outstanding payments and collaborate on credit limits and invoices.

Skills

Customer service

CRM

B2B support

Communication

Problem solving

Tools

CRM software

Job description

Jobat is seeking a Customer Experience Representative to manage a dedicated portfolio of B2B customers across the EMEA region and act as the first point of contact for inquiries and service-related matters.

You will oversee order-to-delivery, support quotations with Account Managers, and help optimize transport, packaging and order flows with logistics teams. This role focuses on improving processes while ensuring high customer satisfaction.