B2B Customer Experience Specialist, EMEA

Michael Page; Zaventem; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Michael Page is seeking a Customer Experience Representative to support our client’s EMEA Sales & Operations team. You will serve as the primary contact for a portfolio of B2B customers and drive exceptional service across order processing and commercial activities.

Working with sales, logistics and finance, you will ensure accurate information, timely deliveries and proactive improvements to processes and customer satisfaction.

Qualifications

• Experience in B2B customer service and support.
• Ability to manage orders from inquiry to delivery and feedback.
• Strong communication and relationship-building with customers.

Responsibilities

• Manage and follow up a dedicated portfolio of customers across the EMEA region.
• Be the first point of contact for customer inquiries and service-related matters.
• Build strong customer relationships and ensure high customer satisfaction.
• Handle customer claims, returns and complaints professionally and efficiently.
• Gather feedback and share insights with internal teams.
• Oversee order-to-delivery process and monitor delivery schedules.
• Prepare quotations with Account Managers and provide pricing/lead times info.
• Support sales pipeline and contribute to achieving targets.
• Identify opportunities to improve customer service processes.

Skills

Customer service

Order management

CRM

Job description

Michael Page is seeking a Customer Experience Representative to support our client’s EMEA Sales & Operations team. You will serve as the primary contact for a portfolio of B2B customers and drive exceptional service across order processing and commercial activities.

Working with sales, logistics and finance, you will ensure accurate information, timely deliveries and proactive improvements to processes and customer satisfaction.