EMEA Customer Experience Specialist

Michael Page (Belgium); Zaventem; On-site; EUR 35,000 - 52,000; Full time

Job summary

Michael Page Belgium is seeking a Customer Experience Representative to support the EMEA Sales & Operations team. You will be the primary contact for a portfolio of B2B customers and ensure an outstanding customer experience.

Working with sales, operations, logistics and finance, you will manage end-to-end order processing, support commercial activities and drive continuous improvement initiatives across the region.

Qualifications

• 3–5 years in customer service, sales support or order management.
• Experience in international B2B environments is a strong plus.
• Fluent in Dutch and English.
• Autonomous and proactive.

Responsibilities

• Manage and follow up a dedicated portfolio of customers across the EMEA region.
• Act as the first point of contact for customer inquiries and service-related matters.
• Build strong customer relationships and ensure a high level of customer satisfaction.
• Handle customer claims, returns and complaints professionally and efficiently.
• Gather relevant customer and market feedback and share insights internally.
• Manage the complete order-to-delivery process.
• Follow up on orders, backorders and delivery schedules.
• Prepare and follow up quotations with Account Managers.
• Provide customers with pricing, lead times and product availability information.
• Support the sales pipeline and contribute to targets.
• Monitor service performance and customer agreements.
• Identify opportunities to improve customer service processes and operational efficiency.
• Collaborate with logistics and operations to optimize transport, packaging and order flows.
• Contribute to digitalization and continuous improvement initiatives.
• Ensure compliance with internal procedures and quality standards.
• Support the monitoring of outstanding customer payments.
• Collaborate with finance on credit limits and invoice matters.

Skills

Customer service

Sales support

Order management

B2B communication

Tools

SAP

Job description

Michael Page Belgium is seeking a Customer Experience Representative to support the EMEA Sales & Operations team. You will be the primary contact for a portfolio of B2B customers and ensure an outstanding customer experience.

Working with sales, operations, logistics and finance, you will manage end-to-end order processing, support commercial activities and drive continuous improvement initiatives across the region.