Dynamic Mobile & Onsite IT Support Engineer

Editx; Zaventem; On-site; EUR 32,000 - 52,000; Full time

Job summary

Editx is seeking an IT Support Engineer to join our dynamic Technical Resource Group. You will provide 1st and 2nd line on-site user support across hardware and software, handling incidents, problems and service requests with rapid resolutions.

The role offers flexible assignments at different locations with on-site at key customers or mobile deployments in Brussels region, focusing on Windows 10 issues, SCCM staging, and hardware setup.

Qualifications

• Basic hardware/software break-fix experience.
• Experience providing 1st and 2nd line on-site user support.
• Familiarity with incident/problem/service request handling.

Responsibilities

• Provide 1st and 2nd line on-site user support.
• Analyse incidents, problems & service requests, propose solutions and help implementing them.
• Escalate and follow up as needed.
• Organise, analyse and handle tickets in the IT ticketing tool.
• Prepare new and repaired hardware and stage laptops/PCs with SCCM.

Skills

1st/2nd line support

Hardware troubleshooting

Software troubleshooting

Windows 10 troubleshooting

Tools

SCCM

IT ticketing tool

Job description

Editx is seeking an IT Support Engineer to join our dynamic Technical Resource Group. You will provide 1st and 2nd line on-site user support across hardware and software, handling incidents, problems and service requests with rapid resolutions.

The role offers flexible assignments at different locations with on-site at key customers or mobile deployments in Brussels region, focusing on Windows 10 issues, SCCM staging, and hardware setup.