Dutch-Speaking iGaming Support Specialist in Malta

Next Job Abroad; Gent; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Relocation package

Hybrid working model

Up to 40 remote working days per year

International private health insurance

Performance bonus scheme

Wellbeing allowance

Complimentary breakfasts and lunches

team events

Job summary

Next Job Abroad is assisting a Malta-based iGaming client in hiring a Dutch-speaking Customer Support Specialist. This hands-on role involves managing customer cases from start to finish across phone, chat, and email, while collaborating with Payments, Fraud, and Compliance teams.

You will handle KYC verification, security checks, and query resolution, delivering an excellent customer experience. A hybrid setup with relocation support is offered, including remote days.

Qualifications

• Excellent communication skills in Dutch and English, both spoken and written.
• Previous customer service experience is required.
• Structured and analytical thinking.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts, including evenings and weekends.
• Willingness to learn and adapt to new processes, with attention to detail.
• EU passport or right to work in Malta; visa sponsorship not available.

Responsibilities

• Support customers via phone, live chat, and email.
• Resolve payments and withdrawal enquiries.
• Process KYC documentation and customer verification.
• Perform security checks on customer accounts and transactions.
• Collaborate with Payments, Fraud, and Compliance teams.
• Analyse customer trends and suggest process improvements.
• Contribute to team KPIs and service level targets.
• Deliver outstanding customer experience in every interaction.

Skills

Dutch language

English language

Customer service experience

Analytical mindset

Multitasking

Flexibility to work shifts

Job description

Next Job Abroad is assisting a Malta-based iGaming client in hiring a Dutch-speaking Customer Support Specialist. This hands-on role involves managing customer cases from start to finish across phone, chat, and email, while collaborating with Payments, Fraud, and Compliance teams.

You will handle KYC verification, security checks, and query resolution, delivering an excellent customer experience. A hybrid setup with relocation support is offered, including remote days.