Dutch-Speaking iGaming Support Agent — Malta Relocation

Next Job Abroad; Antwerpen; Sur place; EUR 23 400 - 28 600; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Résumé du poste

Next Job Abroad is looking for a Dutch Speaking Customer Support Agent to join our team in Malta! This role offers you the chance to combine your passion for gaming with your customer service skills while enjoying life on a beautiful Mediterranean island.

Your main duties will involve supporting Dutch-speaking clients, addressing their inquiries, and ensuring their experiences are remarkable. We provide a competitive salary, career growth opportunities, and a relocation package to assist in your move to Malta.

Qualifications

• Fluency in Dutch; good command of English; other languages are a plus.
• Experience in customer support or similar role preferred.
• Strong communication and interpersonal skills.

Responsabilités

• Provide exceptional customer support via chat, email, and phone.
• Address and resolve customer questions and concerns.
• Guide customers through gaming services to enhance their experience.

Connaissances

Fluency in Dutch

Good command of English

Strong communication skills

Ability to handle multiple tasks

Familiarity with CRM tools

Description du poste

Step into the exciting world of iGaming with Next Job Abroad as a Dutch Speaking Customer Support Agent in picturesque Malta! This is a fantastic opportunity to utilize your language skills and customer service expertise while enjoying a vibrant lifestyle on the stunning Mediterranean island. In this role, you'll be crucial in providing support to our Dutch-speaking clientele, ensuring they have a fantastic experience with our gaming offerings.

Your main responsibilities will include addressing customer inquiries, resolving issues, and guiding players through our various gaming products. If you are enthusiastic, engaging, and dedicated to delivering outstanding customer service, we would love to hear from you. Additionally, we offer a relocation package to assist you in making Malta your new home!

Responsibilities

• Provide exceptional customer support via chat, email, and phone to Dutch-speaking clients
• Promptly address and resolve customer questions and concerns
• Guide customers through our gaming services to enhance their experience
• Collaborate with your team to ensure the delivery of high-quality service
• Maintain accurate records of customer interactions in our CRM system
• Collect and relay customer feedback to assist in continuous service improvement
• Participate in ongoing training to expand your knowledge of products and enhance service skills
  
  

Requirements

• Fluency in Dutch and a good command of English; knowledge of other languages is advantageous
• Experience in customer support or a similar role is preferred
• Strong communication and interpersonal skills, with a focus on customer satisfaction
• Ability to handle multiple tasks and work efficiently in a fast-paced environment
• Familiarity with CRM tools and customer service platforms is a plus
• Willingness to relocate to Malta and engage with a new culture
• A passion for gaming and understanding of the iGaming industry is highly valued
  
  

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!