Dutch-Speaking Customer Support – Online Services | Lisbon

RDN CONS; Brussel; On-site; EUR 13,000 - 20,000; Full time

Job summary

RDN CONS in Lisbon is seeking Dutch-speaking Customer Support representatives to join our international team. You will support small and medium-sized business customers using online services and digital tools, delivering a professional and positive customer experience.

No marketing background required; a high school diploma and strong communication skills are enough to start. The role offers full-time hours, rotating shifts including evenings and weekends, onsite in Lisbon, with initial training

Qualifications

• Fluent Dutch, written and spoken.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication and customer-oriented attitude.
• Good problem-solving skills.
• Ability to work independently and manage customer enquiries.
• Entry-level candidates welcome with motivation.
• High school diploma or equivalent.
• Willingness to work rotational shifts including evenings and weekends.
• Available to work onsite in Lisbon.

Responsibilities

• Supporting customers via phone, email and chat.
• Assisting with account setup, product usage and general enquiries.
• Helping customers resolve basic technical and account-related issues.
• Guiding clients in using online tools and services effectively.
• Identifying recurring issues and providing appropriate solutions.
• Sharing customer feedback with relevant teams.
• Providing a professional and positive customer experience.

Skills

Dutch language

English communication

Digital tools

Customer service

Education

High school diploma

Job description

Ready for a new professional experience in Lisbon?

We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.

You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.

Your Role

You will support small and medium-sized business customers using online services and digital advertising tools.

Your Responsibilities Will Include

• Supporting customers via phone, email and chat
• Assisting with account setup, product usage and general enquiries
• Helping customers resolve basic technical and account-related issues
• Guiding clients in using online tools and services effectively
• Identifying recurring issues and providing appropriate solutions
• Sharing customer feedback and insights with the relevant teams
• Providing a professional and positive customer experience

Your Profile

• Fluent Dutch, both spoken and written
• Good English for internal communication
• Comfortable using digital tools and online platforms
• Strong communication skills and a customer-oriented attitude
• Good problem-solving skills
• Ability to work independently and manage customer enquiries effectively
• Previous customer service experience is an advantage, but motivated entry-level candidates are also welcome
• High school diploma or equivalent
• Willingness to work rotational shifts, including evenings and weekends
• Availability to work onsite in Lisbon

What You Can Expect

• Full-time employment in Lisbon, Portugal
• International and multicultural working environment
• Initial training and ongoing support
• Opportunity to gain experience within the online and digital services sector
• Career development opportunities