Europe Travel Customer Service Specialist

Perm Center Vlaanderen Oost; Hoogstraten; On-site; EUR 30,000 - 42,000; Full time

Job summary

Perm Center Vlaanderen Oost in Hoogstraten is seeking a Customer Service Representative to be the main contact for customers regarding orders, production follow-up, deliveries and the introduction of new products. You will work with a Belgian office team and global stakeholders to ensure the highest level of satisfaction and provide solutions to commercial or logistical problems.

The role includes end-to-end order processing, production follow-up and close collaboration with sales, aiming to

Responsibilities

• End-to-end customer service: from order intake to delivery and aftersales follow-up
• Processing and monitoring sales orders (order entry, production follow-up, delivery tracking)
• Handling complaints and finding solutions in close cooperation with sales
• Daily coordination with internal departments and international stakeholders
• Forecasting, demand management and stock monitoring
• Supporting the sales team with commercial and operational tasks
• Ensuring excellent customer satisfaction at all times
• Typical day: Morning: order entry and administrative processing
• Typical day: Afternoon: customer follow-up and complaint handling

Skills

Customer service

Order processing

Communication

Job description

Perm Center Vlaanderen Oost in Hoogstraten is seeking a Customer Service Representative to be the main contact for customers regarding orders, production follow-up, deliveries and the introduction of new products. You will work with a Belgian office team and global stakeholders to ensure the highest level of satisfaction and provide solutions to commercial or logistical problems.

The role includes end-to-end order processing, production follow-up and close collaboration with sales, aiming to