Dutch-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Antwerpen; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus up to 15%

Relocation support (hotel and flight)

40 hours per week

Job summary

Tonguepoint in Greece is expanding its multilingual customer experience team. You will support Dutch-speaking customers by phone, email, and chat, providing accurate responses and guidance. Start date is 02 November 2026, with a Monday-Friday schedule and 40 hours per week.

Relocation support, including hotel and flight where applicable, and a transportation bonus are offered. The role requires you to be eligible to work in Greece, with good English language skills (B1–B2) for training and

Qualifications

• Fluency in Dutch is required.
• Good command of English (B1–B2) for training and internal communication.
• Strong communication skills, both written and verbal.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset and customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Dutch fluency

Strong communication

English B1/B2

Stress management

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Dutch, helping them by phone, email, and chat.

Start date: 02 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Dutch
• Good command of English (B1–B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece