Bilingual Travel Advisor (relocate Athens)

Business Intelligence Sales Consultants; Antwerpen; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation support

Hotel accommodation (3 weeks)

Relocation allowance €300

Private Health & Life Insurance

25 days annual leave

Sundays and night shift pay

Job summary

Business Intelligence Sales Consultants in Athens, Greece is seeking a customer service professional to respond to inquiries by phone and email, log feedback, and resolve issues within SLAs. You will maintain meticulous records in the CRM and escalate complaints as required, while troubleshooting with system knowledge and documentation.

The role offers a monthly salary of €1,500 gross, paid 14 times a year, with relocation support and private health and life insurance.

Qualifications

• Native Dutch required.
• English proficiency at C1 level.
• Strong troubleshooting abilities.
• HS diploma or higher required.
• Able to work independently and in a fast-paced team.

Responsibilities

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed SLAs.
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Skills

Dutch (Native)

English (C1)

Problem solving

Independent worker

Education

High School Diploma or higher

Job description

Location: Athens, Greece

Start Date: 8/May/26, 22/May/26, 29/May/26

Your Role

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed Service Level Agreements (SLAs).
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Requirements

• Native or fluent in Dutch.
• Proficient in English (C1 level).
• Skilled problem-solvers with strong troubleshooting abilities.
• Hold a High School Diploma or higher.
• Able to work independently and collaboratively in a fast-paced environment.

What We Offer

• Salary: €1,500 gross per month x 14 salaries.
• Performance Bonus: Recognizing your dedication and results.
• Relocation Support:
  • 3 weeks' accommodation in a premium hotel near the office.
  • €300 relocation allowance for candidates moving from abroad (first payment included).
• Contract:
  • Permanent for on-site employees.
  • Possibility of remote work anywhere in Greece (6-month renewable contracts).
• Insurance: Private Health & Life Insurance.
• Leave: 25 days of annual leave.
• Sundays and public holidays extra 75% per hour, night shift extra 25% per hour
• Working Hours: 40 hours/week (8 hours/day).
• Schedule: Mon–Sun, 08:00–00:00 (rotational).

Why Join Us?

• Be part of a supportive, international team that values innovation and customer satisfaction.
• Relocate easily with full support for your initial transition to Athens.
• Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.

If you are passionate about travel, love helping people, and meet the requirements above.