Dutch & French Customer Support Advisor (Remote)

VELUX; Waver; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

2 days of remote work per week

Meal vouchers

Comprehensive health and hospital care

Modern renovated workplace

Free coffee, tea and fruit at the офис

Job summary

VELUX Belgium is seeking a Customer Service Advisor to be the first point of contact for customers, dealers, installers and end users by phone and email. You will listen, understand needs and guide customers to the right solution, supported by a team of specialists when more technical input is required.

You will work in a hybrid setup with two remote days per week, in a friendly international environment. The role offers training, development opportunities and a range of benefits as part of

Qualifications

• Fluent in French and Dutch, both written and spoken.
• Strong listening and questioning skills.
• Clear, friendly and professional communication.
• Comfort with using different systems and digital tools.

Responsibilities

• Support customers, dealers, installers and end users by phone and email
• Understand customer needs and recommend the most suitable VELUX solution
• Provide clear and accurate information about products, services, orders and conditions
• Build positive relationships with customers and colleagues
• Follow up on customer requests and coordinate with other departments when needed
• Recognise commercial opportunities and respond to them naturally
• Navigate different systems and information tools to provide fast and accurate answers
• Contribute to an excellent customer experience from the first contact onwards

Skills

Fluent in French

Fluent in Dutch

Customer service

Job description

VELUX Belgium is seeking a Customer Service Advisor to be the first point of contact for customers, dealers, installers and end users by phone and email. You will listen, understand needs and guide customers to the right solution, supported by a team of specialists when more technical input is required.

You will work in a hybrid setup with two remote days per week, in a friendly international environment. The role offers training, development opportunities and a range of benefits as part of